Assistant Store Manager

2 weeks ago

Victoria, Canada Heart Pharmacy Group Full time

Are you ready to bring your retail experience to a role where you can exercise your creativity and make a meaningful impact on your community? Join our team at Heart Pharmacy Group and help us improve the health of our customers while creating a unique and memorable 'Heart' experience through exceptional customer service.

Our managers are not only passionate about providing superior customer service but also about infusing creativity and innovation into everything we do. If you thrive in a dynamic environment, enjoy developing creative solutions, and are eager to grow a business, this is the perfect opportunity for you.

**Key Responsibilities**

Responsibilities and essential job functions include but are not limited to the following:

- Effective Communication: Ensure clear, concise, and accurate communication to maintain effective store operations.
- Team Environment: Foster a positive team environment by recognizing changes in team morale and performance, and communicating them to the store manager.
- Integrity and Values: Demonstrate integrity, honesty, and knowledge that promote Heart Pharmacy's culture and values. Maintain a calm demeanor during high-volume periods or unusual events, setting a positive example for the team.
- Customer Engagement: Engage with customers to understand their needs and the needs of the community, ensuring our service exceeds their expectations.
- Consistency and Punctuality: Maintain regular and consistent attendance and punctuality.
- Customer-First Attitude: Model a customer-first attitude, delivering legendary customer service and supervising the team to do the same.
- Creative Solutions: Communicate innovative ideas to the store manager for broader areas of improvement and impact.
- Recognition and Support: Recognize and reinforce individual and team accomplishments using existing tools and recommend new, creative methods of recognition to the store manager.
- Coaching and Mentorship: Act as a coach and mentor to the team, providing feedback and coaching to improve performance, and recommending employment decisions to the store manager.
- Operational Policies: Follow operational policies and procedures, including those for cash handling and safety, to ensure a safe environment for all.
- Leadership Duties: Organize opening and closing duties as assigned, ensuring smooth transitions between shifts.

**Qualifications**
- Retail Experience: Progressively responsible retail experience.
- Customer Service: Strong background in customer service within a retail environment.
- Leadership: Experience in directing the work of others and acting with a customer-first attitude.
- Communication: Effective oral communication skills and the ability to use discretion in providing direction.
- Retail Knowledge: Solid understanding of the retail environment and strong problem-solving skills.
- Interpersonal Skills: Excellent interpersonal skills and the ability to build and lead a cohesive team.
- Adaptability: Ability to work in a fast-paced and changing environment, adapting to new challenges and opportunities.
- Teamwork: Proven ability to work collaboratively as part of a team.

Pay: $22.00-$25.00 per hour

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