Technical Account Manager

3 weeks ago

Toronto, Canada VNEXT Group Full time

**Location**: Toronto, Canada. Temporarily remote.

**About You**

**Responsibilities**:

- You will act as a technical advisor to our customers, providing services aligned to the customer’s priorities; in order to, maximize the business value of their Microsoft investment. The TAM is a front-line client facing support role and is a driver of growth, quality, and satisfaction of the customer’s services relationship.
- As a TAM you will be responsible for day-to-day engagements and interactions and act as the senior liaison with internal teams on all VNEXT deliverables.
- Manage all internal and external stakeholders during implementation to ensure the achievement of KPIs.
- Ability to make timely and objective decisions under difficult circumstances.
- Consistently demonstrates strong organizational, project management, change management, negotiation, and problem-solving skills.
- Analytical and communication skills to organize thoughts and ideas in a logical manner and ability to influence within and across the organization conveying information to users and leaders to inspire confidence and trust.
- Developing “best practice solutions” and creating guides for internal and external use.
- Participate in company training and continuous education events.
- Increasing client satisfaction, retention, renewals, and references.
- Maintaining ongoing awareness of new products and services and competitor activities.
- Uphold VNEXT highest standards for project delivery, client satisfaction and reputation.

**Knowledge and Skills Required**:

- Degree in computer science, information systems, business or equivalent.
- 4+ years’ experience as an account relationship and/or business development manager.
- Microsoft certifications desirable.
- Have high level of proficiency with Microsoft productivity tools.
- A minimum of two years of experience in technology adoption and modernization strategies. Products may include, but are not limited to: Office 365, Azure, Enterprise Mobility + Security, Power Platform, Windows Server, Microsoft Teams, etc.
- Excellent analytical and communication skills.

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