Technical Account Manager

2 weeks ago

Toronto, Canada Simplify Recruiting Full time

We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things clients, ensuring their technical needs are met and their expectations exceeded. You will collaborate closely with cross-functional teams to deliver solutions that drive value and enhance the client experience.

Location: Location: Ontario, Canada

Responsibilities:

Develop and maintain strong relationships with key stakeholders at client organizations, including executives, IT professionals, and project managers.
Serve as the main point of contact for client inquiries, technical support, and escalations, providing timely and effective resolution of issues.
Collaborate with internal teams, including sales, engineering, and product development, to understand client requirements and deliver customized solutions.
Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling or cross-selling.
Serve as a subject matter expert on our products and services, providing guidance and training to clients as needed.
Monitor industry trends and emerging technologies within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] domain, and share insights with clients to help them stay competitive.
Track and report on key account metrics, including revenue growth, customer retention, and customer satisfaction, to senior management.
Participate in trade shows, conferences, and other industry events to network with clients and promote our products and services.

Qualifications:

Bachelor's degree in [relevant field] or equivalent practical experience.
Proven experience in a technical account management or customer-facing role, preferably within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] industry.
Strong understanding of technical concepts and ability to communicate complex ideas effectively to both technical and non-technical audiences.
Exceptional problem-solving skills and ability to thrive in a fast-paced environment.
Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
Solid organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
Willingness to travel occasionally to client sites as needed.

  • Technical Account Manager

    2 weeks ago

    Toronto, Canada Simplify Recruiting Full time

    We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things clients, ensuring their technical needs are met and their expectations exceeded. You...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada Uberflip Full time

    Uberflip is a marketing technology company founded in 2012 with headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip's core product features enable marketers to centralize and organize all their content, drive...

  • Technical Account Manager

    5 days ago

    Toronto, Ontario, Canada Transmit Security Full time

    Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world's largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce. For more information, please...

  • Technical Account Manager

    1 month ago

    Toronto, ON, Canada Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Technical Account Manager

    1 month ago

    Old Toronto, Canada Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Manager, Technical Accounting and Tax

    4 days ago

    Toronto, Canada BlueRock Therapeutics Full time

    Who is BlueRock? BlueRock Therapeutics, a wholly-owned and independently operated subsidiary of Bayer AG, is a leading engineered cell therapy company using its unique cell+gene  platform to direct cellular differentiation and genetically engineer cells to create a new generation of cellular medicines that address large patient populations suffering from...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team.Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Account Manager, IoT

    3 weeks ago

    Toronto, Ontario, Canada BioConnect Full time

    Salary: About BioConnect: BioConnect is a rapidly growing biometric technology and software company. We have set out on a mission to change the way society verifies identity. We believe that people want to use their true, biometric identity to verify who they are instead of relying on approximations of identity like keys, fobs, passwords and PINs that can...

  • Technical Account Manager, Canada

    1 month ago

    Toronto, Canada Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Team Lead

    2 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    2 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    2 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Account Manager

    4 days ago

    Toronto, Canada Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...

  • Accountant – Technical Accounting

    2 months ago

    Toronto, Canada HSB Canada Full time

    Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing the future of insurance and risk solutions, for a...

  • Technical Account Manager

    4 weeks ago

    Toronto, Canada Smile DH Full time

    This is a remote position and can be located anywhere in Canada. AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE. Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation...

  • Technical Accounting Consulting

    1 month ago

    Toronto, Canada RSM US LLP Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...