Manager, Support Services

6 months ago

Vancouver, Canada Yaletown House Society Full time

Yaletown House is a non-profit care facility for seniors with complex care needs and is located in Vancouver, BC. We provide quality health care and services to 127 senior residents in a safe, supportive and home like environment. We are seeking an enthusiastic, highly organized, detail orientated and committed Healthcare Leader for this position.

**Job Summary**

Reporting to the Director, Facilities and Support Services, and in accordance with the Mission, Vision and Values, policies and procedures and strategic directions of Yaletown House, you will be responsible for leading, motivating and providing professional leadership and expertise, within the context of a person-centered model of care, to support services which include food services, housekeeping and laundry departments and ensures quality standards are met and maintained. You will also be a resource to the interdisciplinary team regarding texture modification diets, food safety, environmental, infection control and sanitation management.

You will direct, coordinate and be responsible for the effective and efficient operations of the support service departments. Responsibilities also include budgetary and cost controls with purchasing, service deliveries and inventory control of supplies; assists the Director in the procurement of departmental equipment; ensures departmental regulatory and licensing standards are adhered to; and assists in developing, implementing and monitoring departmental policies and procedures and standard operating procedures. In addition, under the direction and support of the Director, you will be responsible for the human resource management of the departments.

You will promote a safe and respectful working environment for residents, families, visitors and staff within her/his departments.

You will be an integral member of the Leadership Team and will work in collaboration with the Director and the Leadership Team to meet the goals and objectives of the organization in support of Yaletown House’s Strategic and Operating Plans as it relates to support services.

You will assume delegated responsibilities of the Director, Facilities and Support Services, when required.

**Key Responsibilities**

1. Coordinate the daily activities of support services to ensure a high standard of product and service in compliance with legislative, regulatory acts governing long term care and the care home standards and expectations.

2. Provide direct leadership and direction to the Support Service Supervisor and support service staff.

3. Assist in the development, implementation, evaluation and compliance of maintenance and support service policies and procedures, standard operating procedures, safety data sheets and reporting systems to ensure compliance with applicable legislations and regulations and standards.

4. Develop standardized menus and recipes according to the nutritional and therapeutic diet needs of the residents within the HACCP, Canada Food Guide and licensing standards. Ensure there are rotating menus.

5. In conjunction with the dietitian, ensure the menus and recipes meet the nutritional and therapeutic diet requirements of the residents in accordance with required standards. Consult regularly and act on recommendations of the Dietitian.

6. Plan, direct and manage the preparation and food services to ensure consistent high quality production outcomes utilizing standardized operating procedures, industry standards, related internal policies and procedures and external regulations and standards.

7. Establish and maintain Food Service, Housekeeping and Laundry Audit programs to ensure compliance with the required standards

8. Plan, direct and manage best practices for housekeeping environmental cleaning and laundry management for quality control and the prevention and control of infections in the care home.

9. Make recommendations regarding operating budgets and monitor and adjust expenditures by being responsible for cost-effective purchase of supplies and services within approved operating budgets; receive supplies, resolve discrepancies with suppliers; minimize food spoilage, loss and waste; and monitor and maintain inventory / stock control of all support service supplies.

10. Responsible for developing and directing educational programs for staff to ensure that new technologies and processes are integrated into job routines.

11. Under the direction of the Director, assist with the Fire Safety and Emergency Preparedness planning and suggest revisions as it pertains to support services and ensure support service staff are trained on their respective responsibilities and duties.

12. Responsible for the human resource management of support services in accordance with the care home’s human resource policies and procedures and the applicable collective agreements which includes: recruitment and orientation, work schedules, job duties and responsibilities, staff training, payroll, performance evaluations and a

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