Business Support Services Team Lead

2 weeks ago

Simcoe, Canada Schuyler Farms Limited Full time

**Job Title**:Business Support Services Team Lead
**Reports to**: Chief Executive Officer

**Job Summary**:
**Role and Accountability**:

- Ensure the Business Support Services department is accountable for providing excellent customer service to the rest of the organization and its external partners. These include but are not limited to; Farm Operations, Processing Operations, and Marketing.
- Ensure that the elements of Support Services including Human Resources, Information Technology, Finance, Accounting, and all general office functions are meeting the goal of excellent customer service. This will require a focus on both systems and processes, as well as responsibility for the performance management of the individuals in the department.
- The Team Lead will drive the team through Level 10 meetings and represent the department at management Level 10 meetings.
- Must be aware of safe work practices as they relate to job responsibilities and work environment and understand the Occupational Health and Safety Act.
- Adhere to all Schuyler Farms Limited policies and procedures.
- Perform other duties appropriate to the role as assigned.

**Key Knowledge, Skills and Abilities**:

- Dyanmic leadership and communication skills.
- Proven ability to develop systems, drive accountability, and uphold excellence.
- Ability to lead a team oriented culture.
- Ability to manage the workflow of a team to deliver desired outcomes within allotted time frames.
- Ability to create and maintain relationships with all stakeholders.
- Comprehensive skills that support problem solving including, information gathering, research, evaluation, and decision making.
- Highly effective verbal and written communication.

**Education and Experience**:

- 5+ years experience in team management within a progressive, growing business.
- Experience in integrating within existing teams.
- Experience and expertise in any or all functions of the department. Including Human Resources, Information Technology, Finance, and Accounting is an asset.
- Education in leadership, management, and business is an asset.
- Valid Ontario G Driver’s License.

**About Schuyler Farms Limited**:
Schuyler Farms Limited is a family-owned business that emphasizes building people, business, and community. The company prioritizes excellence by fostering a team of humble, driven, and solutions-oriented individuals. We grow various crops, including apples, cherries, corn, soybeans, and lamb, and are vertically integrated through the storage of apples, cherries, corn, and soybeans, as well as the packing of apples and cherries.

**Vision Statement**:
A progressive farm focused on building people, profitability, and a better future for our team. Our success is built on humility, drive, and problem solving.

**Core Values**:
**_ Humble_** - Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.

**_ Driven_** - Employees who are motivated and focused on self improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.

**_ Solutions Oriented_** - Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.

**Core Competencies Supporting the Role**:
**Leadership**:Ability to organize the people and elements required to execute support ongoing operations or projects. Ensure that all stakeholders feel a clear sense of order and direction. Serve as a positive role model for employees in all areas of the organization.

**Communication**: Express ideas and opinions in a respectful and professional manner to ensure constant and informative communication between all levels of management, employees, and outside partners.

**Problem Solving**: Persistent in problem solving and addressing issues and friction within systems and people as they arise proactively. Seek continuous improvement for all processes influenced by the team.

**Time Management**: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames. Work with other leaders in the organization to align schedules, maintain reasonable flexibility, and meet deadlines.

**Decisive and Impartial**: Ability to make effective decisions through impartial research and review. Connect with other leaders in the organization as required.

**Strategic**: Evaluate future implications of current decisions and action from all viewpoints. Have the ability to mentally create scenarios and outcomes of situations t

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