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First Contact Worker

3 months ago

Brockville, Canada Family & Children's Services of Lanark, Leeds & Grenville Full time

Understand and act in accordance with all corporation policies, procedures, programs, practices, guidelines, and work routines including but not limited to:Receiving and responding to initial child protection referrals

The First Contact Worker is responsible for the delivery of telephone intake services in alignment with the Child and Family Services Act and the vision, mission, values, and overall strategic direction of FCSLLG. The first contact worker reports to the Service Manager.

Background/Education/Experience
- **Education: Bachelor’s Degree in Social Work, or Masters Degree in Social Work**:

- **Minimum 2 years experience working with families and children, preferably in child welfare**:

- Satisfactory Police Records Check and Vulnerable Sector Screening
- Valid Driver’s License, and access to a reliable motor vehicle with business use automobile insurance and, where appropriate, the OPCF 6A rider (“Permission to Carry Passenger”)

**Functional Duties**
- Understand and act in accordance with all corporation policies, procedures, programs, practices, guidelines, and work routines including but not limited to:

- Receiving and responding to initial child protection referrals
- Working with children and families in a goal-directed manner, which may include assessment of service needs and the coordination of service delivery
- The completion of all assigned family court intervention
- The completion of formal case documentation including the maintenance of contemporaneous case notes
- Be aware of roles and responsibilities under the Ontario Occupational Health and Safety Act, Regulations, and the corporation’s health and safety policies and performs duties in a manner that ensures safety at all times.
- Participate in regular supervision with the team manager to aid in clinical decision making, identifying child protection risks, and completing safety plans
- Identify in consultation with the manager risks which may have implications for the corporation, including serious occurrences and complaints
- Meet accountabilities as identified by the corporation and achieve continuous quality improvement
- Participate in team meetings, staff meetings, training sessions
- Act as a liaison with community and provincial organizations as required
- Provide assistance and back up coverage to other intake workers as assigned
- Undertake all other assigned duties as required
- **Relationship Duties**:

- Demonstrate behaviours, actions and attitudes that are consistent with FCSLLG’s vision, mission and values
- Develop and foster respectful and accountable working relationships with key stakeholders, internal and external to the FCSLLG
- Demonstrate effective and professional behaviour that will create an environment to achieve organizational outcomes
- Demonstrate abilities to work within a constantly changing environment
- **Team Building/Interpersonal Duties**:

- Demonstrate professional, respectful, collaborative working relationships
- Active participation and engagement in continuous learning activities
- Professional standards of communications with all internal and external contacts
- **Skills and Attributes**:

- Knowledge of child protection and assigned functional skills, including Child, Youth and Family Services Act, Ministry of Children, Community and Social Services standards and directives and all related legislation relevant to the scope of the assigned functional requirement for this position
- Ability to complete duties in alignment with the corporation’s mission, vision, core values, and beliefs
- Understanding of and an ability to work in an environment of change and acceptance of the challenges inherent in an environment of change
- Ability to collaborate and maintain positive partnerships with all relevant key stakeholders aimed at building strong, sustainable relationships and supporting constructive and creating problem resolution
- Strong written and oral communication skills
- Computer aptitude and proficiency
- Demonstrated analytical skills, with attention to detail
- Demonstrated organizational and time management skills with the ability to meet tight deadlines
- Ability to work independently with a high level of initiative and self-direction
- Ability to maintain a high standard of privacy and confidentiality in the performance of duties
- Ability to meet performance and financial objectives

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company pension
- Employee assistance program
- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Brockville, ON K6V 6C5 (required)

Work Location: In person

Application deadline: 2024-03-08