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Room Attendant

4 weeks ago

Ottawa, Canada FAIRMONT Full time

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Room Attendant.

**What is in it for you**:

- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Full rate of pay of $23.11/hour

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Description**:
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer welcoming, friendly and warm service to external and internal guests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Return and properly tag all lost and found articles in the Housekeeping Office
- Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
- Participate in deep cleaning of rooms as required
- Maintain proper usage of cleaning supplies and equipment
- Consistently update and record all cleaned rooms
- Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe - Stay Well, Leading Quality Assurance and Accor’s brand standards
- Follow all safety & sanitation policies and work safely to prevent injury
- Foster positive cross departmental relationships to create a seamless experience
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Ability to work weekends, holidays and shift work as scheduled
- Perform other related duties and follow hotel standards as assigned

**Your experience and skills include**:

- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent communication, organizational skills and time management
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information
**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

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