Customer Service Specialist

4 weeks ago


Greenfield Park, Canada MoCA Cognition Full time

MoCA Test Inc. is a leader in the field of cognitive assessment. Our cognitive screening tools result in early diagnoses and treatment plans to improve brain health and well-being. Our mission is fueled by our passionate belief that everyone deserves a memorable life.

We have an exciting opportunity for a passionate, dynamic person with excellent interpersonal skills to join its team. A person who will use his experience in customer service to support customers and offer them quality service that meets their needs. A responsible and rigorous person who wants to offer the best possible service to customers in a constantly evolving company.

This a remote work opportunity

RESPONSIBILITIES
- Respond to written and verbal requests from clients;
- Customer care;
- Sales support;
- Billing;
- Administrative support;
- All other related tasks;
SKILLS
- Ability to manage delicate or tense situations with clients;
- Organized and autonomous;
- Rigorous and methodical;
- Excellent communication skills (verbal and written);
- Adaptability;
- Good problem solving skills;
- Detail oriented;
- High work ethic;
- Team work;

**REQUIREMENTS**:

- Bachelor’s degree;
- 2 years of experience in customer service;
- Bilingual (French and English) verbal and written;
- Proficiency in MS Office software suite.

MoCA Test inc. est un leader dans le domaine de l'évaluation cognitive. Nos outils de dépistage cognitif de pointe permettent d’établir des diagnostics et des plans de traitement précoces afin d’améliorer la santé cérébrale et le bien-être. Notre mission est guidée par la forte conviction que chaque personne mérite une vie mémorable.

Nous avons une opportunité excitante pour une personne passionnée, dynamique, avec d’excellente habilité interpersonnelle pour se joindre à son équipe. Une personne qui mettra à profit son expérience en service à la clientèle pour prendre en charge les clients et leur offrir un service de qualité qui répond à leur besoin. Une personne responsable et rigoureuse qui veut offrir le meilleur service possible aux clients dans une entreprise en constante évolution.

Opportunité pour travail à distance

VOS RESPONSABILITÉS
- Service à la clientèle au téléphone et par courriel;
- Répondre aux demandes écrites et verbales des clients;
- Prise en charge des clients;
- Support aux ventes;
- Facturation;
- Support administratif;
- Toutes autres tâches connexes;
COMPÉTENCES
- Capacité à gérer des situations délicates ou tendues avec les clients;
- Organisé et autonome;
- Rigoureux et méthodique;
- Excellente capacité de communication (verbale et écrite);
- Capacité d’adaptation;
- Bonnes compétences en résolution de problème;
- Soucieux des détails;
- Éthique de travail élevé;
- Travail en équipe;
EXIGENCES
- Baccalauréat (Bac) complété;
- 2 années d'expérience en service à la clientèle;
- Bilinguisme (français et anglais), à l'oral et à l'écrit;
- Maîtrise des logiciels de la suite Office;
Type d'emploi : Temps plein

Salaire : à partir de 22,00$ par heure

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- REER Collectif
- Régime de retraite
- Travail à domicile

Horaires de travail:

- Du Lundi au Vendredi

Formation:

- Baccalauréat (Obligatoire)

Expérience:

- Service à la clientèle: 2 ans (Obligatoire)

Lieu du poste : Télétravail hybride à Greenfield Park, QC


  • Sales Specialist

    4 weeks ago


    Greenfield Park, Canada The Home Depot Canada Full time

    **Job Overview**: Full Time Position ( 40 hrs / week) Sales Specialists provide exceptional customer service support and drive sales. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. Specific store departments may include Décor (Blinds and Wallpaper), Flooring, Kitchen & Bath, Millwork (Doors and Windows) and...


  • Greenfield Park, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Carrosserie Certifiée Rive-Sud** **Mercedes-Benz Rive-Sud** **Greenfield Park, QC** Are you seeking a career where you get to make the - **best use of your technical administrative expertise and expand your customer service experience**, work as an - **integral part of a dedicated team**, and gain opportunities for...

  • Customer Service

    3 days ago


    Greenfield Park, Canada Groupe Autoforce Full time

    Groupe AutoForceis looking for anAppointment Clerkto expand the team at the Business Development Center (BDC)!You will be the first point of contact with our sales department's customers. Your mission is to provide an exceptional customer experience to those who contact one of our 8 dealerships via the internet, phone or email and to build a professional and...


  • Greenfield Park, Canada The Home Depot Canada Full time

    Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer. **Working in our stores: Your duties...

  • Customer Service

    2 days ago


    greenfield park, Canada Groupe Autoforce Full time

    Groupe AutoForce is looking for an Appointment Clerk to expand the team at the Business Development Center (BDC)!You will be the first point of contact with our sales department's customers. Your mission is to provide an exceptional customer experience to those who contact one of our 8 deal


  • Greenfield Park, Canada Krispy Kreme Full time

    **Aperçu du poste** Un spécialiste de la vente au détail, personne-ressource principale pour le client, est chargé de fournir un service amical constant et de qualité supérieure à tous les clients de Krispy Kreme et d’assurer l’apparence professionnelle du magasin en tout temps. AVOIR LA DISPONIBLITE DES TRAVAILLEES LES...


  • Greenfield Park, Canada Krispy Kreme Full time

    **Aperçu du poste** Un spécialiste de la vente au détail, personne-ressource principale pour le client, est chargé de fournir un service amical constant et de qualité supérieure à tous les clients de Krispy Kreme et d’assurer l’apparence professionnelle du magasin en tout temps. AVOIR LA DISPONIBLITE DES TRAVAILLEES LES...


  • Greenfield Park, Canada Krispy Kreme Full time

    **Aperçu du poste** Un spécialiste de la vente au détail, personne-ressource principale pour le client, est chargé de fournir un service amical constant et de qualité supérieure à tous les clients de Krispy Kreme et d’assurer l’apparence professionnelle du magasin en tout temps. AVOIR LA DISPONIBLITE DES TRAVAILLEES LES...

  • Dental Office Manager

    4 weeks ago


    Greenfield Park, Canada TalentStay Full time

    As a representative of our esteemed client, a leading dental specialty center, we're excited to invite passionate individuals to be part of their dynamic team dedicated to advancing oral healthcare. **About us**: Our client is a highly dynamic group of specialists committed to elevating patient care with sophistication and unparalleled customer service....

  • Tool Rental Associate

    1 month ago


    Greenfield Park, Canada The Home Depot Canada Full time

    **Position Purpose**: Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position...

  • Butcher

    1 month ago


    Greenfield Park, Canada IGA Full time

    **Butcher**: Full-Time Number of hours per week : between 38 and 40 Shift : Day, Evening Availability : Anytime **Become a butcher!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the expert in cooking and cutting meat? Then this job should interest you! You've never been a butcher, but...

  • Butcher

    2 weeks ago


    Greenfield Park, Canada IGA Full time

    **Butcher**: Full-Time Number of hours per week : between 35 and 40 Shift : Day Availability : Weekdays **Become a butcher!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the expert in cooking and cutting meat? Then this job should interest you! You've never been a butcher, but you...


  • Greenfield Park, Canada Michaels of Canada, ULC. Full time

    Store - GREENFIELD PARK, QC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver friendly customer service, help...


  • Greenfield Park, Canada Michaels of Canada, ULC. Full time

    Store - GREENFIELD PARK, QC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Exercise Specialist

    4 weeks ago


    Sherwood Park, Canada Sherwood Park Primary Care Network Full time

    The Sherwood Park - Strathcona County Primary Care Network is a group of health care professionals and administrative staff who work with you and your Doctor to help you live well. Our caring team provides education and support for managing chronic diseases and mental health concerns, while providing access to specialists and services all within your local...


  • Sherwood Park, Canada Landridge Homes Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Explain the type and cost of services offered - Issue receipts and other forms - Maintain records and statistics **Work...


  • Sherwood Park, Canada Total framing Solution Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Issue receipts and other forms -...


  • Slemon Park, Canada Standard Aero Full time

    Nature & Scope of PositionThis position will require the individual to maintain a department culture that focuses on fostering positive relationships with co-workers and supporting departments without exception. Maintain the integrity of the Company's reputation by assuring the requests of the department are executed in a timely fashion while maintaining the...


  • Sherwood Park, Canada Malina Ukrainian Bakery Full time

    Prepare and serve coffee and tea drinks that meet quality standards - Properly handle and maintain all equipment - Respond to orders, questions, concerns, and complaints in a polite and efficient manner - Accurately handle cash and credit card payments, following appropriate cash-handling procedures - Serve customers quickly and efficiently - Demonstrate a...


  • Sherwood Park, Canada Total Construction Solutions Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and statisticsOrder office...