Assistant Store Manager

4 months ago

North Bay, Canada The Home Depot Canada Full time

Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.

**Position Responsibilities**:

- Providing the Home Depot shopping experience for Customers (e.g., ensuring that
- Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
- Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
- Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
- Training Associates to provide quality customer service
- Ensuring that store events are appropriately scheduled and communicated
- Ensuring all Special Order/Install Customers are satisfied with their products or services
- Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
- Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
- Setting departmental sales goals and monitoring them regularly
- Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
- Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
- Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
- Communicating store and home depot objectives to associates
- Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
- Communicating clear career paths for associates
- Taking appropriate actions to minimize turnover in all customer service areas
- Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
- Customer Service Associates
- Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
- Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
- Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
- Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
- Developing and communicating store standards for Customer Service to Associates
- Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
- Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
- Making certain that all daily inspections are completed
- Following up on all safety audit, accident reporting and investigation issues
- Taking an active role in the execution of safety awareness programs
- Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
- Following standard operating procedures to open and close the store when scheduled
- Responding to emergency situations appropriately
- Safety expectations for this role are outlined under The Home Depot Canada Environmental
- Health & Safety Management system element under "Supervisor".
- Other related duties as assigned by the Store Manager

**Experience/Knowledge Required**:

- Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)
- Minimum 2 years of management experience
- Excellent customer service skills
- Good communication skills
- Computer experience is a must
- Strong analytical and problem solving skills
- Strong problem solving skills
- Team player
- Strong work ethic, sense of responsibility and attention to detail and confidentiality

  • Assistant Store Manager

    4 months ago

    Thunder Bay, Canada Warehouse One - The Jean Store Full time

    **Assistant Store Manager** **Thunder Bay, ON** As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best. **What’s in it...

  • Assistant Store Manager

    3 months ago

    North Bay, Canada QE Home Full time

    QE Home is a designer bedding retailer with over 75 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and...

  • Assistant Store Manager

    1 month ago

    North Bay, Canada Spencer's Full time

    Brand: Spencer'sThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all...

  • Assistant Store Manager

    1 month ago

    North Bay, Canada Spencer's Full time

    Brand: Spencer'sThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all...

  • Senior Assistant Store Manager

    1 month ago

    North Bay, Canada Spencer's Full time

    The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of...

  • Senior Assistant Store Manager

    2 weeks ago

    North Bay, Canada Spencer's Full time

    The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of...

  • Senior Assistant Store Manager

    1 month ago

    North Bay, Canada Spencer's Full time

    The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of...

  • Assistant Store Manager

    2 months ago

    North Bay, Canada Spencer's & Spirit Halloween Full time

    Brand: Spencer'sJob SummaryThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage, as well as managing all aspects...

  • Assistant Store Manager

    3 weeks ago

    North Bay, Canada Spencer's & Spirit Halloween Full time

    Brand: Spencer'sJob SummaryThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage, as well as managing all aspects...

  • Assistant Store Manager

    1 month ago

    North Bay, Canada Spencer's & Spirit Halloween Full time

    Brand: Spencer'sJob SummaryThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage, as well as managing all aspects...

  • Liquor Store Clerk

    3 months ago

    North Vancouver, Canada Queens Cross Liquor Store Full time

    Queens Cross Liquor Store is hiring Full & Part-Time Store Clerks & Assistant Manager Compensation: Hourly pay starting at $18.00 per hour dependent on experience. Higher rate with manager duties. Discount on products in store & discount on food at attached Pub. JOB OVERVIEW: Your responsibilities will include; Serving customers: Interacting with...

  • Manager in Training/assistant Store Manager

    4 months ago

    North Bay, Canada CJ Limited Full time

    A career at Charm Diamond Centres is about celebrating the special moments in life, We are there along the way as our customers become engaged, celebrate anniversaries, birthdays, graduations, and many more of life's milestones. These moments inspire us to make meaningful connections by providing an extraordinary personal shopping experience for each and...

  • Travel Store Manager

    3 months ago

    North Bay, Canada CAA North & East Ontario Full time

    **POSITION: Travel Store Manager - North Bay** **LOCATION: 955 McKeown Avenue, Unit 3B, North Bay, ON** Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business...

  • Travel Store Manager

    3 months ago

    North Bay, Canada CAA North & East Ontario Full time

    **CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**: CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We...

  • Assistant Store Manager

    4 months ago

    North Bay, Canada Home Depot of Canada Inc. Full time

    Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide...

  • Office/store Assistant

    3 months ago

    North Bay, Canada Evergreen Landscaping & Home Hardware Full time

    Assistant to Office Manager **Reports to**: Office Manager and Owner **Purpose**: **Responsibilities**: - Provide administrative support to the office manager - Schedule appointments and maintain calendars - Assist with filing, scanning, and organizing documents - Perform data entry tasks and update databases - Assist with billing and invoicing...

  • Store Manager

    2 weeks ago

    Lions Bay, British Columbia, Canada Lions Bay General Store & Cafe Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Lions Bay General Store & Cafe. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLeadership and...

  • Assistant Store Manager

    4 months ago

    Thunder Bay, Canada Ricki's Full time

    **RICKI’S** **ASSISTANT STORE MANAGER** **INTERCITY SHOPPING CENTRE - THUNDER BAY, ON** **FULL TIME** As an Assistant Store Manager with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. Partnering with the Store Manager you will lead all aspects of the store’s business and...

  • Assistant Store Manager

    4 months ago

    Thunder Bay, Canada Spencer's Gifts Full time

    Spencer’s, the most outrageous and wild retail brand on the planet, has been making life fun since 1947. Based out of South Jersey, we operate stores in over 600 malls across the United States and Canada. We are committed to exceeding our guests’ expectations of quality, value and style. Spencer’s will always challenge the ordinary and strive to...

  • Assistant Store Manager

    3 months ago

    Thunder Bay, Canada Ricki's Full time

    **RICKI’S** **ASSISTANT STORE MANAGER** **ARTHUR STREET MARKETPLACE - THUNDER BAY, ONTARIO** **FULL TIME** As an Assistant Store Manager with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. You will use your creativity and understanding of current styling trends, visual...