Health and Wellness Manager

7 months ago

Toronto, Canada Toronto Lawn Tennis Club Full time

**Health and Wellness Manager**

**Full time, 13m contract.**

**Flexible schedule and ability to work on weekends and in the evenings is a must.**

**Total Compensation package up to $78,280 per year.**

**Who We Are**:

- A historic past. A vibrant future. _

The Toronto Lawn Tennis Club (“The Lawn”) is the premier tennis club in Canada with almost 150 years of history. The Lawn is home to high caliber tennis and athletics, unrivaled private club dining and activities for the whole family. At The Lawn we strive to lead with our values and are committed to creating a diverse environment where our employees are proud to belong.

**Our Values at TLTC**:

- 1. Collaboration & Sportsmanship_
- 2. Excellence, Quality & Responsibility_
- 3. Community, Inclusivity & Diversity _
- 4. Creativity_
- 5. Loyalty _
- 6. Trust _

**Who We Are Looking For**:
We seek a Wellness Manager with prior administrative expertise in athletic clubs, private clubs, medical offices, sports, wellness, or spa sectors, showcasing adept customer service and marketing abilities. Joining our team, you will deliver outstanding service to our members and guests with professionalism and efficiency.

**What is expected of you**:

- Overseeing day-to-day operations of the Sports Injury & Wellness Department
- Supervising inventory and placing orders of supplies and equipment as necessary
- Keeping the workspace pristine and organized, ensuring that both the desk area, back office, and treatment rooms maintain a consistently presentable appearance at all times.
- Managing member (patient files) treatment records, billing, and receipts while maintaining utmost security and confidentiality
- Assisting in the training and supervision of all wellness staff and contractors
- Renewing contractor and staff contracts and ensuring practitioner licenses and certificates are current
- Promoting wellness services, practitioners, and events, along with sending weekly communications to members detailing appointment availability and highlighting various Wellness offerings
- Communicating new policies and procedures to Wellness professionals and staff
- Assisting in managing area budget
- Generating bi-weekly reports detailing appointments, revenue, and any other department updates
- Processing daily chits and maintaining records for members
- Providing assistance to members, including booking appointments, promptly answering phones, and regularly checking messages
- Conducting bi-monthly billing, reviewing, and approving practitioner invoices for payment.

**Required Qualifications** **and skills**:

- High School Diploma
- At least 2 years of relevant management experience
- Good understanding and working knowledge of Excel, Word and Outlook
- Excellent interpersonal and customer service skills
- Good computer and office equipment knowledge
- Strong organizational skills
- Strong written and spoken communication skills
- Professionalism
- Punctual, professional and reliable
- Self-motivated and able to use initiative

**What you can expect from us**:
**Total Compensation Package is $75,500**

Base salary is **$55,000 **plus the following benefits:
Group Health benefit (value up to **$5,500 **per year)

Fitness Reimbursement Plan (value up to **$720 **per year)

Paid 30 minute lunch break and two 15 minute coffee breaks a day (value up to **$6,822 **per year)

9 paid sick days a year (value up to **$1,904 **per year)

Staff meal plan benefit (value up to **$1,935 **per year)

Performance based bonus up to 5% of your annual salary (value up to **$2,750 **per year)

Career development fund (value up to **$300 **per year)

Club phone reimbursement plan (value up to **$600 **per year)

**Other benefits**:

- Recognition, Fairness
- Open Door Policy
- Extra paid holiday
- Courtside Café Member menu 50% discount
- ProShop 25% discount
- 20% Discount at the Wellness center for selected therapists only
- Up to $500 Staff referral benefit for each referred employee
- Up to 3 paid bereavement days

The Lawn celebrates people regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, origin, disability, or age. TLTC is committed to an inclusive workplace, we believe in diversity and encourage all qualified individuals to apply.

**We are a proud member of the ODEN (Ontario Employment Disability Network)**

Disclaimer: The preceding job description has been designed to indicate the general nature of the work performed by employees within this job. It does not contain nor be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

**Please let us know if you require any accommodations to be considered for this position.**
- We thank all applicants for their interest and will only contact those selected for an interview._

**Job Types**: Full-time, Fixed term contract
Contract length: 13 months

Pay: From $55,000.00 per year

**Benefits**:

- Compa

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