Service Coordinator
2 weeks ago
We are hiring a contract **Service Coordinator - Fire** for our **Langley, BC **branch
**Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.
**Nature & Scope**
- Scheduling technicians and fitters for pre-scheduled inspections, deficiency repairs and/or service work
- Scheduling technicians and fitters for emergency service calls/repairs as requests arise
- Coordinating with preferred subcontractors
- Organizing lift rentals for job requirements and hotel bookings for out-of-town work.
- Strive to maintain the highest level of customer satisfaction
- Create and process purchase orders as required
- Process all documents with accuracy and efficiency
- Field request from customers for service calls
- Contact customers to pre-arrange services
- Assist in all administrative tasks associated with the day-to-day operation of the branch
**Qualifications**
- Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
- Experience in dispatching and scheduling/coordinating service personnel is an asset
- Ability to adjust to constantly changing priorities
- Strong organizational and multi
- tasking skills required
- Good Customer Service skills
- 2 year diploma in Office Administration/Business program **or** equivalent work experience preferred
- Industry experience preferred
**Troy Life & Fire Safety Ltd.** offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
**Salary**: From $50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
**Experience**:
- scheduling or coordinating: 3 years (preferred)
Work Location: In person
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