Front Counter 1
4 weeks ago
Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front Counter 1 (Gr1)
Job Title
Front Counter 1 (Gr1)
Department
Administrative Support | Botanical Garden and Centre for Horticulture
Compensation Range
$19.43 - $25.90 CAD Hourly
Posting End Date
March 8, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Oct 31, 2025
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
To take in admission fees and/or membership cards for entry; oversee cash procedures; provide information to garden visitors and assist in retail sales; oversee membership program; receive and coordinate tour bookings; maintain event program registration; respond to general garden enquiries; maintain awareness of garden security; take on assigned duties as required.
Must be willing and able to work weekends
Organizational Status
Reports to the Administrator, deals primarily with garden visitors which includes students, staff, faculty, volunteers and the general public.
Work Performed
Greet visitors to the Garden and receive admission in accordance with an established rate schedule and assist in retail sales.
Ensure that visitors are in possession and show appropriate authorization to enter the Garden (members, season pass holders, volunteers).
Coordinate tours with the Education Coordinator, including booking requests for corporate, commercial, educational and independent visitors
Oversee membership program, including data entry, payments, renewals & maintenance of the database.
Maintain registration lists for lectures, seminars and other Garden events as requested
Maintain awareness of Garden security and report breaches of security or unusual incidences to appropriate authorities.
Complete opening and closing cash out procedures
Generate cash reports as requested
Performs other duties as necessary
WORKING CONDITIONS
Gatehouse at the Botanical Garden (possibly including Nitobe Garden).
Consequence of Error/Judgement
Inability to handle cash accurately would result in inaccurate financial assessments. Inability to schedule bookings could result in conflict. Lack of customer service skills would impact the overall experience of the garden visitor.
Supervision Received
Works under the direct supervision of the BG Administrator. Receives detailed instructions on the assignment of new duties thereafter only on new or unusual problems. All financial transactions are monitored on a continuing basis.
Supervision Given
None
Minimum Qualifications
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
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