Commercial Insurance Service Supervisor

2 weeks ago


Edmonton, Canada CMB Insurance Brokers Full time

GENERAL DESCRIPTION As the Service Supervisor, you will report to the VP Operations. You are the liaison between the service teams and upper management and focus in 3 main areas: Team Management, Process, and Culture.

In your roles as the “Service Coach” you are responsible for the daily tasks of the service team, aligning projects with business goals, constructing detailed work schedules, managing employees, achieving milestones, and communicating with upper management along the way. You also serve as the face of the company, interacting with customers and carriers, and ensuring a positive and satisfactory experience with the company. With keen attention to details and a mind for business, and vast commercial insurance knowledge you can quickly solve problems, keep pipelines, projects, or programs on schedule and within scope and budget, with flawless execution.
- Provide leadership and mentorship: through coaching and communicate expectations for employee performance
- Performance management: setting objectives and holding people accountable (L10 Meetings)
- Monitor workloads: load balancing; scheduling and managing workflows
- Ensure adherence to policies, procedures, and underwriting guidelines
- Develop people: develop critical thinking and problem-solving skills
- CMB Process: support the development and implementation of business change and process improvement
- Key Performance Indicators (KPI) Management
- Foster positive working relationships with internal and external parties
- Account Manager team support, as needed Confidentiality Confidentiality is essential in a managerial role.

**Salary**: $75,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)


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