Manager, Outpatient Services

5 months ago

Huntsville, Canada Muskoka Algonquin Healthcare Full time

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

**ROLE**

As the Manager, Outpatient Services & Infection Prevention & Control is responsible for improving patient quality and safety across Muskoka Algonquin Health Care.

**Major Responsibilities**:

- Foster and maintain positive relationships with referring healthcare providers and partners to ensure quality continuum of care.
- Monitor and manage departmental budgets; submit monthly financial reports and explanations of variances.
- Facilitate the identification, implementation, and monitoring of continuous improvement initiatives related to key operational processes.
- Ensure excellence in patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk avoidance.
- Support hospital Quality Improvement projects, identify risk management issues, and use results to implement change.

**Outpatient Services Responsibilities**:

- Provide daily operational support in coordination of referrals and bed management.
- Provide operational support for Outpatient Services with a focus on implementing new processes, continuously improving on established processes (e.g. referrals, intakes, scheduling), and improving communications.
- Participate in program development and assist in the development of new business opportunities related to Outpatient Services.
- Conduct quality care audits and ensure that quality care standards are met (e.g. Accreditation Canada’s Ambulatory Care standards).
- Analyze and report on referral data reports and contribute to continuous process improvement.
- Promote awareness of evidence based/best practices in relation to patient safety.

**IPAC Responsibilities**:

- Facilitate the development and ongoing evaluation of the hospital’s infection surveillance program.
- Monitor and report key performance indicators both internally and externally. Establishes targets and develops and implements mitigation strategies/action plans to ensure that targets are met.
- Provide IPAC expertise in the hospital’s response to new emerging infectious disease.
- Lead the IPAC team and advise hospital leadership during outbreak management.
- Provides direction related to IPAC and patient safety strategies and risk assessment using the principles of epidemiology, to all facility departments and programs and our community and regional partners.
- Ensure IPAC policies and procedures are based on current scientific literature, guidelines and standards.
- Chair IPAC & MDRD Committee meetings.

**REQUIRED EDUCATION & CERTIFICATION(S)**
- Regulated Health Professional in good standing with the associated professional Ontario body (example. College of Nurses of Ontario, College of Medical Lab Technologists).
- Bachelor’s degree in a health related field.
- Membership in local and national Infection Prevention and Control Associations.

**REQUIRED SKILLS & EXPERIENCE(S)**
- Two years relevant experience within a health related setting.
- Minimum two years of “hands on” experience in Infection Prevention and Control and/or Outpatient Services roles (or both), in a Healthcare Setting.
- Experience working in a unionized environment.
- Demonstrated knowledge in coaching, training, recruiting of team members.
- Demonstrated excellent oral and written communication skills, including presentation skills.
- Demonstrated ability to coordinate scheduling and manage inventories.
- Demonstrated ability to efficiently prioritize and multitask.
- Demonstrated appreciation and respect for protocol, professionalism and confidentiality.

**ADDITIONAL PERKS AT MAHC**
- Extended health benefits.
- Enrolment in the Healthcare of Ontario Pension Plan (HOOPP).
- Collaborative and supportive team environment.

**WHY IS MAHC RIGHT FOR YOU?**

Imagine working in a place you love to visit on vacation A career with MAHC lets you do just that. We are located in one of the top international tourist destinations in Canada; positioned just two (2) hours north of Toronto in beautiful cottage country surrounded by vibrant natural beauty, pristine lakes, majestic forests and rocky shorelines.

Our communities are small in size but big in excitement; there are always local fundraisers, farmers markets, live events, pubs and locally owned stores to shop in. There are a variety of seasonal, year-round activities to keep you busy and fully embraced in the lifestyle that Muskoka has to offer from hiking, fishing, snowshoeing, downhill skiing, heading to Algonquin Park or Arrowhead Park for the day, running and cycling clubs, camping, sitting on a warm sunny patio downtown, or simply relaxing by the lake with your friends. Life here is good

**LET US HEL

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