Dealer Order Specialist

2 weeks ago

Brampton, Canada CT Corporation Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Our Dealer Order Team is looking for a self-driven and customer focused Dealer Order Specialist. Dealer Order acts as the liaison between Canadian Tire Retail stores and internal cross-functional departments to directly resolve Supply Chain and store order related issues. Dealer Order Specialists field a wide range of questions in a dynamic, fast-paced environment, where they are responsible for investigating the status of store orders, providing accurate information regarding the availability of product, and enabling emergency orders to ensure the best retail in-stock position.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

**What you’ll do**
- Dealer Order tasks are predominantly related to store orders, ensuring that product is available in stores to satisfy customer demand.
- They include investigating the status of existing store orders and/or creating emergency orders on behalf of stores in AOM; leveraging real-time store and purchase order information to provide accurate instock dates. Working in Daily DC Plans and the Transportation Insight tool to determine when and how much cube a store can expect to receive, and coordinating with DC Rapid Response to load emergency orders on planned store deliveries where feasible.
- Dealer Order is responsible for providing options to expedite product through our Supply Chain, querying store/DC/product information in the Purolator Invoice Payment System (PIPS) tool to present stores and internal stakeholders with recommendations that balance service with cost.
- Dealer Order leverages relationships with key internal stakeholders, including: Logistics, DC and Transportation Operations, Reverse Flow, Merchandising, Flex Billing, eCommerce and Digital Operations, Retail Store Systems, and Store Support in order to provide stores with timely resolution and information required to ensure a positive customer experience.
- Cross-train on all core and specialty processes to enable exceptional customer service and to support the effectiveness of the team.

**What you bring**
- Attention to detail and the ability to effectively manage changing priorities.
- Ability to prioritize assigned tasks and multi-task in a fast-paced, operational environment.
- Demonstrated ability to problem solve, and clearly articulate solutions that meet the customer’s needs.
- Strong interpersonal skills, with clear and concise written and verbal communication skills.
- Self-motivated with the ability to work independently, and make decisions within the boundaries of the role.
- Competent in Microsoft Excel and Word. Good working knowledge of Microsoft Access would be an asset.
- Bilingualism and Canadian Tire Retail store experience are assets.
- Prior experience in one or more of the following areas would be an asset: Logistics, Distribution, Transportation or Marketing
- Must be able to work flexible hours, Monday to Friday between the hours of 8 am and 11:30 pm, and weekends and statutory holidays from 9 am to 6pm.

LI-UH1
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada’s Best Managed Companies _. _
- To learn more about this team and the Canadian Tire family of companies follow us on _LinkedIn _. _

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