Customer Service Representative

6 months ago

Winnipeg, Canada Advance Paper Box Full time

In support of APB’s Sales Team, provides front-line service to Customers. Undertakes the project management for all jobs including estimating, docket creation, and customer communications as it relates to the job. Supports strong customer relationships with a high level of Customer Service and Satisfaction. Plans and tracks the progress of jobs through the manufacturing processes. Fields Customer inquiries regarding product information, pricing, quotes, job status, shipping, delivery,

etc. Establishes strong client relationships acting as a key point of contact between APB and its Customers going the extra mile to meet or exceed expectations. You will work in a team environment that is fast-paced and dynamic

Main Tasks and Responsibilities
- Responsible for managing all aspects of the project to achieve customer service and satisfaction.
- Supports customer relationships through positive and effective communication and customer service.
- Enters the customer order into the ERP system ensuring the completeness and accuracy of all relevant information is captured correctly.
- Enters Customer Specifications into the ERP system.
- Maintains and files all pertinent documentation relative to a customer order/profile ensuring
- ongoing accuracy by updating records with changes, new information, etc. promptly.
- Communicates and follows up with customers to ensure approved samples, Customer-supplied artwork, and Customer approvals (e.g. blueprints; colour submissions; etc.) are received promptly.
- Builds and maintains strong working relationships across organizational lines to ensure the achievement of Customer orders. Facilitates support and interaction amongst Pre-Press, Scheduling, Production, CAD, Shipping/Receiving, etc. in the fulfillment of Customer orders.
- Prepares RMA (Return Goods Authorization) and in case of Quality issue.
- Manages inventory releases and the culling of stale inventory.
- Participates in inventory management of customer’s finished goods as required.
- Required to maintain production sample files.
- Acts as a key liaison between Advance Paper Box and its Customers.
- Determines and discusses with Customers job order requirements, timelines, and other specifications.

Qualifications and Education Requirements
- 3-5 years experience in a customer service role, preferably in the printing and/or folding carton industries, preferable.
- College diploma in Graphic Arts (Printing, Packaging) or Graphic Communications Management or Project Management or Business, preferable.
- Ability to work independently; partner across cross-functional lines; deal with sensitive and confidential matters; influence and negotiate achieving win-win outcomes.
- Exceptional conflict resolution skills for handling objections.
- Demonstrated experience in coordinating projects, tracking, and managing customer orders.
- Excellent interpersonal skills to interact professionally both externally and internally with the organization.
- Strong organizational skills, detail-oriented, possess the ability to multi-task and manage competing priorities.
- Strong English language skills (written and verbal).
- Strong PC skills including Microsoft Suite of products and competent with ERP, MRP Systems
- Strong mathematical aptitude and problem-solving skills.

**What we can offer you**:

- Competitive salary
- Sick Leave benefits
- Retirement savings plan contributions
- Casual dressing
- On-site Parking
- Advanced Paper Box is an equal-opportunity employer committed to maintaining a diverse workforce._

, Permanent

**Salary**: $20 - $25 per hour, depending on experience.

Schedule:
8-hour shift
Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Relocate:

- Winnipeg, MB R2J 0S1: Relocate before starting work (required)

Work Location: In person

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