Customer Service Representative

2 weeks ago

Port Coquitlam, Canada CustomAir Full time

**Inside Sales/Customer Service Specialist needed in Poco**

**Do you love dealing with excellent customers?...we do that everyday, and we are looking to expand our customer service team with a dynamic individual who enjoys providing solutions and helping people.**

At CustomAir “The Difference is Service”. We exceed the expectations of our customers at every opportunity, which is why we are the leaders in our industry. We take pride in bettering the lives of those we have the privilege to serve, and as a result our Customer Service and Sales team is extremely important to our success and growth.

If you want to build on your customer service experience, then this is the place to do it. If you bring your willingness to learn, along with a positive attitude and an innate ability to connect with people, then CustomAir will deliver a fulfilling, long-term, and satisfying career start, with the ability to grow into multiple career paths.

This role requires a multi-faceted individual who combines excellent communication skills with problem solving solutions (which are provided by our expert team). This position allows you to get in at the ground level and learn the presentation phase of the sales process as well as the technical approach to engineering and technical problem solving. This role will also provide admin support and support the Service department...so you will never be bored

We provide training and technical support and are committed to providing the best work experience possible. Understanding the work/life balance is crucial in providing a healthy work environment which includes a dedication to safety.

If you feel you are the right person to take advantage of this exciting opportunity and you are ready to work together with other members of our superstar team to create new customers, increase market share, and brand awareness, then this is the career move for you. Flexible hours, multiple locations, and an awesome RRSP offering are just some of the perks of joining this employee-centric company.

Specifically, you will be successful in this role if you can:

- Generate quotes from our technicians and handle customer service inquiries.
- Answer inquiries.
- Provide admin/reception/service support as necessary
- Establish ongoing rapport with existing and potential new customers.
- Maintain and expand the company’s database of clients.
- Work individually and as part of a team.
- Handle multiple customers simultaneously.
- Proactively identify customer needs.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Record and modify customer information within the database.

And you have:

- Accurate data entry skills with minimum typing speed of 40 wpm.
- Excellent decision-making abilities.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- High level of integrity and work ethic.
- Intermediate proficiency with MS Office suite.
- Strong multi-tasking, organization and priority setting skills.
- High degree of responsiveness
- Excellent Customer Service Skills
- High level of Accountability.

Assessments will be administered during the interview process.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Do you live in the Poco area?

**Experience**:

- sales: 1 year (required)

Work Location: In person

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