Guest Services Representative

4 months ago


Windsor, Canada Caesars Windsor Full time

At Caesars Windsor, it is our mission to create the extraordinary One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don’t perform magic, we create it with excellence At the core of our mission and vision are three powerful values that set the tone for everything we do. Those values are**:Blaze the Trail, All in one Service and Together We Win.**

**Job Summary**

Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service from time of booking a reservation, to check in and throughout guest stay.

**Roles and Responsibilities**
- Prompt and accurate service for guests checking in and out of hotel.
- Confirm all events for property for players.
- Handling of guests issues as they present themselves.
- Proper handling of special requests and VIPS.
- Upgrade room type based on ADT, availability and special occasion.
- Accurate handling of cash, credit card, photo ID and any other method used to settle guest accounts.
- Knowledge of property management systems currently in use, GSW, LMS, ACT, PBX Directory and EMS, Saflok, Sonifie Solutions (Lodgenet), FCS, Hotsos,
- Process all sick calls that are made on the Employee sick call line.
- Process wake up calls for guests.
- Process all in house guest requests.
- Knowledgeable of room types and amenities for upsell of all property and room amenities as required.
- Respond to general inquiries.
- Ability to access account information for TR members and information about property events.
- Reserving of all rooms, show tickets, Nero's dining Reservations and Player & Marketing Events for both players and non-players.
- Complete all group work as assigned for Hotel Sales.
- Process Motorcoach group keys, key wallets in preparation for their arrival.
- Field all Company-wide calls both Operator and Reservations related.
- Complete daily reports as assigned by management.
- Complete any other duties assigned by management.
- Adhering to Brand and Departmental standards.
- Quality assurance through Signature Canada.

**Qualifications**
- Grade 12 (or equivalent) plus 6 months Reservations, Front desk or Total Rewards experience; or Degree/Diploma in Hotel/ Hospitality Management or Tourism/Travel..
- Valid Smart Serve Certification required
- Alphanumeric data entry skills: minimum 6000 keystrokes per hour, or 5000 keystrokes per hour with 80% accuracy (will be tested)
- Ability to communicate effectively, both verbally and in writing
- Ability to work all shifts
- Occasional light lifting
- Ability to stand for extended periods of time
- **Applicants must be at least 19 years of age to work for Caesars Windsor**_
- **Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.**_

**Job Types**: Part-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Do you have a diploma in Travel & Tourism and/or Hospitality?

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person


  • Guest Service Agent

    6 days ago


    Windsor, Canada DoubleTree by Hilton, Windsor Full time

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepares for group...

  • Guest Service Agent

    4 weeks ago


    Windsor, Canada Super 8 Windsor Full time

    **JOB SUMMARY**: The main functions of the Guest Services Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Guest Services Agent must maintain a welcoming attitude and welcome all service questions and requests. **ACCOUNTABILITIES**: The Guest Services Agent...


  • Windsor, Canada Caesars Windsor Full time

    At Caesars Windsor, it is our mission to create the extraordinary ! One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don't perform magic, we create it with excellence ! At the core of our mission and vision are three powerful values that set the tone for everything we do. Those...


  • Windsor, Canada Windsor Regional Hospital Full time

    Guest Services is comprised of Food and Nutrition, Environmental Services, Patient Transporting, Retail Services, Materials Management and Switchboard. Reporting to the Manager, Housekeeping & Patient Transportation, this position supervises and instructs employees engaged in the operation of Guest Services for housekeeping, portering, retail services and...

  • Guest Room Attendant

    7 months ago


    Windsor, Canada Caesars Windsor Full time

    **Job description** At Caesars Windsor, it’s our mission to inspire grown-ups to play! One of nearly 40 Caesars Entertainment properties worldwide, we create memorable experiences, personalize rewards, and delight every guest, and every team member, every time. Our code of commitment and six core values guide our strategies and how we work together as a...


  • Windsor, Canada Caesars Windsor Full time

    **Job description** At Caesars Windsor, it’s our mission to inspire grown-ups to play! One of nearly 40 Caesars Entertainment properties worldwide, we create memorable experiences, personalize rewards, and delight every guest, and every team member, every time. Our code of commitment and six core values guide our strategies and how we work together as a...


  • Windsor, Canada Windsor Regional Hospital Full time

    Guest Services Network Summer Student Supervisor participates in various activities and projects as designated by the Managers of Guest Services. **RESPONSIBILITIES**: - Will be responsible for direct supervision of staff in all areas of the department, including: Patient Food Services, Tim Hortons and Environmental Services at Met Campus and Ouellette...


  • Windsor, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Windsor is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Process customer transactions and handle cash, credit, and debit...


  • Windsor, Canada Windsor Station Currency Exchange Full time

    Position: Customer Service Representative/Assistant A customer service representative is the face of the company, and is incredibly important in developing lasting relationships between WSCE and our clients. You will be expected to complete transactions, respond to telephone inquiries, open new accounts, identify client needs, recommend suitable products,...


  • Windsor, Canada Big Time Entertainment Full time

    OBSERVE AND GUIDE OUR GUESTS IN FOLLOWING THE RULES. - ASSIST GUESTS WITH ANY QUESTIONS THEY MAY HAVE. - CREATE A **FUN AND SAFE **ENVIRONMENT FOR EVERYONE, COACHING, AND ASSISTING GUESTS ON A VARIETY OF ATTRACTIONS - NEED TO HAVE EXCELLENT COMMUNICATION SKILLS AND BE A GREAT TEAM PLAYER. - BE HELPFUL, WITH A FRIENDLY AND PATIENT ATTITUDE AND DISPOSITION. -...


  • Windsor, Ontario, Canada Caesars Windsor Full time

    At Caesars Windsor, we're committed to creating an exceptional guest experience. As a 3rd Shift and Weekends Security Officer, you'll play a vital role in ensuring the safety and security of our guests and property.About UsWe're one of over 50 Caesars Entertainment properties worldwide, with a presence that spans multiple countries and cultures. Our...


  • Windsor, Canada Big Time Entertainment Full time

    We are here to be Windsor’s leader in providing an exceptional guest experience each and every time. If this sounds like you please apply! **Qualifications** - Excellent communication skills in English. - Proficiency in customer service, including phone etiquette and handling customer inquiries and cash handling. - Ability to analyze data and identify...


  • Windsor, Canada Spirol Industries, Ltd Full time

    **Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!** **At SPIROL, we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the...


  • Windsor, Ontario, Canada Intercity Packers Ltd. Full time

    District Sales Representative OpportunityApply to become a District Sales Representative at Intercity Packers Ltd. in Windsor, Ontario. This full-time position involves handling order management, delivery coordination, and relationship development in an assigned territory.We offer a competitive salary of $55,000 - $65,000 per year, depending on experience....


  • Windsor, Canada Trapped Windsor Escape Rooms Full time

    **Overview** We are seeking an enthusiastic and engaging Game Master to join our dynamic team. As a Game Master, you will be the heart of the gaming experience, responsible for guiding players through immersive adventures and ensuring a memorable time for all participants. Your role will involve facilitating gameplay, managing game scenarios, and providing...


  • Windsor, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Service Excellence Representative to join our team at beBee Professionals in Windsor, Canada. In this role, you will be responsible for providing exceptional service to our customers, helping them with inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...


  • Windsor, Canada Windsor CARSTAR Collision Full time

    Client Service Representative needed for fast-paced, collision repair center. We provide a high level of client service and are looking for a team member who loves people and helping others. CSR experience strongly preferred. Full-time position. Necessary tasks and skills include: - Communicating clearly and effectively face-to-face, by phone and...


  • Windsor, Canada Maxim Medical Supplies Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Maxim Medical Supplies **Job start date**: January 2025 **Salary**: $18.00 - $20.00 / Hour **Hours**: 37.5 Hours / Weekly, Benefits available after 90 days **TERMS OF EMPLOYMENT** Permanent, Full Time, Day **JOB LOCATION** 250 Tecumseh Rd. E. Windsor, Ontario N8X 2R3 **SKILLS** **Work Setting**: Specialty...


  • Windsor, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our WINDSOR location as a part-time CSR for Saturdays and other hours as available.** The...


  • Windsor, Canada U-Haul Full time

    **Location**: 1508 Walker Rd, Windsor, Ontario N8W3P4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...