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Technical Writer

4 weeks ago

Victoria, Canada Tri-global Full time

**TECHNICAL WRITER (NCS Service Transformation Project)**

**Requisition #**:R23-2827

Location: Victoria, BC (Remote/Hybrid)

**Engagement Type**:Contract

**Number of Resources required**: 1

**Rate (CAD)**:Up to $65 per hour / Negotiable based on experience and market competitiveness

**Term**:8 months (July 24, 2023 to March 31, 2024) with 6 month extension available

**Hours per day**:7.00

**Security Screening**: Standard (Criminal Record Check)

**Submit to Tri-global**: July 12, 2023 (on or before 2:00 PM Mountain Time)

**Closing Date**:July 14, 2023 (10:00 AM Mountain Time)
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- Tri-global Solutions Group Inc. is seeking one (1) Technical Writer to join our talented Service Delivery team at Ministry of Citizens' Services (Government of BC) to support the Network Connectivity Services (NCS) branch.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.
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- **PROJECT OVERVIEW**

The scope for this work is to create (but not limited to) job aids, knowledge articles, workflow diagrams, training guides and or tutorials for internal IT Service Management operation procedures and processes.

**BACKGROUND**

We require a talented technical writer to prepare job aids, knowledge articles, workflow diagrams, training guides and or tutorials designed to assist in the transition to a new Service Management suite of tools for Request fulfilment and to aid with documentation of our Standard Operating Procedures.

**DESCRIPTION OF SERVICES**

The Contractor’s responsibilities will include the following:

- Provide bi-weekly progress reports and documentation to the requisition owner(s).
- Utilize the Provinces SharePoint document management and storage system for all documentation.
- Utilize standard Microsoft 365 Office suite of products in the creation of documents (e.g. Word, Excel, PowerPoint) or compatible format.
- The province will be the owner of record for all documents created under this contract as per the following:
1) Intellectual Property - Including Copyright

a) All government employees (includes contractors) must perform their duties in compliance with the Copyright Act. It is the responsibility of deputy ministers to ensure that their employees are aware of the applicable provisions of the Copyright Act, which pertain to making copies of Works (as defined in the Copyright Act), whether in paper or electronic format. A notice provided by the Intellectual Property Program must be prominently affixed on or near all government-operated photocopiers. The Intellectual Property Program is responsible for providing information to ministries regarding the Province’s copyright policies, including employees’ responsibilities under the Copyright Act.

b) The Province’s intellectual property must be protected during its development and life span.

c) Ministries must ensure that materials are developed (whether by employees or by Contractors) solely to meet the program needs of government, rather than to create marketable products.

d) Unless there is a written agreement to the contrary, including terms of a collective agreement, the copyright in any Work that has been created by the Province's employees in the course of their employment belongs to the Province.

e) Unless a ministry's legal counsel approves an exception, a ministry must not alter the language in the Contract Templates regarding intellectual property.

f) Provincial ownership of the copyright in any Work means that the copyright belongs to the Province as a whole and not to individual ministries or any other central agencies.

**QUALIFICATIONS**

The technical writer is required to have the following skills and experience:
a) Minimum of 2 years of experience creating workflow or flow chart diagrams for an IT Enterprise Organization, knowledge of conducting user acceptance testing and working knowledge of information technology infrastructure library (ITIL) framework to ensure documentation aligns with our enterprise key goals to streamline IT service processes.

b) Ability to attend working sessions during business hours (PST) (between the hours of 08:00 and 17:00) using MS Teams and or in person to gather information and conduct interviews;
c) Identify audiences for documents and structure the documents appropriately;
e) Review project deliverables (documents) for:

- tone and level of complexity are suitable for audience, and
- grammar and punctuation enhance readability and comprehension; and

f) Perform copy edit on requested documentation

g) Excellent oral and written skills in English

h) Strong working knowledge of Microsoft Office
- In a

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