Application Support Specialist
1 month ago
**ABOUT US**
JOB POSTING: MEMBER APPLICATION SUPPORT SPECIALIST Vancouver Island Real Estate Board Nanaimo, British Columbia, Canada ABOUT US The Vancouver Island Real Estate Board (VIREB) is a dynamic organization representing real estate professionals across the majority of Vancouver Island, British Columbia. We are committed to providing our members with the resources and support they need to thrive in the ever-evolving real estate industry. As part of our dedication to excellence, we are seeking a highly motivated and customer-oriented individual to join our team as a Member Application Support Specialist.
**RESPONSIBILITIES**
- Providing members with step-by-step instructions, educating them on best practices on how to use our systems effectively.
- Collaborating with the IT team to escalate complex issues to ensure timely resolutions.
- Documenting and tracking member interactions, support requests, and resolutions in our internal systems.
- Assisting in the creation and maintenance of knowledge base articles and user guides to empower members with self-help resources.
**WHAT WILL YOU BRING TO THE ROLE?**
**Required**
- Post-secondary diploma or certificate in a technology-related discipline or an equivalent combination of education and experience.
- A minimum of two years in a help desk position, or other technology related position, preferably in a customer-facing role.
- A good understanding of cloud-based services such as Google Workspace and Microsoft 365
- Excellent communication skills, both written and verbal, with the ability to effectively explain technical concepts to non-technical individuals.
- Patience and empathy when dealing with members facing what they perceive to be technical challenges.
- Ability to multi-task, prioritize, and work efficiently in a fast-paced environment.
**Preferred**
- Experience in real estate or a related industry.
**Bonus**
- Experience working with WordPress or other software development tools.
**HOW TO APPLY**
**APPLICATION DEADLINE**
**Job Types**: Full-time, Permanent
Pay: $41,000.00-$46,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Nanaimo, BC V9T 2L8: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- IT support: 2 years (preferred)
Work Location: In person
Expected start date: 2023-09-04
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