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Utility Billing Clerk

1 month ago

Regina, Canada City of Regina Full time

**Job ID**: 2390
**Openings**: 1
**Jurisdiction**: CUPE Local 21
**Division**: Financial Strategy & Sustainability
**Department**: Assessment & Property Revenue Services
**Branch**: Property Revenue Services
**Location Name**: Regina, Saskatchewan, CA
**Type of Posting**: Internal & External
**Employment Type**: Full-time, temporary opportunity for up to 18 months
**Hourly Salary**: $23.56 - $30.44
**Annual Salary**: $44,920.00 - $58,037.00
**Date Posted**: September 10, 2024
**Closing Date**: September 20, 2024
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
**Position Summary**:
The City of Regina is seeking a Utility Billing Clerk to join the Property Revenue Services branch for an 18-month opportunity
Are you detail-oriented and passionate about accuracy? As a Utility Billing Clerk, you'll play a vital role in ensuring our utility bills are processed promptly and precisely. You'll accurately process utility transactions and meter reading/monetary adjustments in the CIS billing system, keeping us on track with our established billing schedule.
If you thrive in a computerized environment and take pride in meticulous data handling, we want to hear from you
**Key Duties**:
Adheres to billing cycle timelines and adjusts processes as required.
Processes and reviews meter readings and adjusts as required.
Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
Conducts prework and prechecks review.
Investigates and follows up on all reading exceptions and errors.
Sets up and schedules bill printing e-bills calculation and distribution of bills.
Identifies and distributes service order requests to the appropriate areas.
Investigates and follows up on all service order request exceptions and errors.
Processes move-in and move-out landlord and other related requests.
Sets up services and accounts for new residential construction.
Complete system calculations and adjustments as required.
Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
Supports the operations regarding consumption data inquiries.
Answers inquiries from customers financial service representatives and other city departments
Completes template letters regarding utility billing status and creates correspondence regarding utility accounts.
Performs investigations often resulting in adjustments.
Processes electronic utility payments
Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
**Key Qualifications**:
Completion of secondary school or equivalency plus business/office/Accounting administration courses.
Minimum of 18 months of previous and on-the-job experience in business processes and customer service.
Knowledge of the computerized utility billing system.
Knowledge of the computerized meter reading system.
Knowledge of the statutory regulations and bylaws and other policies and procedures related to water sewer.
Knowledge of standard accounting practices.
Ability to accurately perform complex mathematical calculations.
Ability to collect, organize and analyze data and make sound judgements.
Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
Ability to establish and maintain effective working relationships.
Additional Requirements
Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.
Join our team at the City of Regina and contribute to our vibrant community
We prioritize your well-being, support your professional growth, and value inclusive hiring. Enjoy competitive compensation, attractive health and wellness benefits, and a variety of educational support and in-house courses for your development.
If you have a passion for public service and want to make a difference in our community, then please apply.