Weekend Hostess/host

4 weeks ago

Edmonton, Canada Ampersand27 & Varscona Hotel on Whyte Full time

At Ampersand27 our menu reflects our personality - we offer an eclectic blend of familiar and exotic flavours made with traditional and trendsetting ingredients. You might say we’re a bit of a paradox. We say we’re Crafted to be Different. When you walk through our doors, you can expect familiar fare, reimagined and served in a completely different way.

The Varscona Hotel on Whyte & Ampersand 27 are looking for an exciting & enthusiastic addition to our hospitality team

**ESSENTIAL JOB FUNCTIONS**:
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed

**MINIMUM QUALIFICATIONS**:

- Minimum 1 year previous hosting experience.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Fluent in English (written and oral).
- Must be able to work weekend shift work and holidays.

**ADDITIONAL QUALIFICATIONS**:

- Security clearance required upon offer of employment.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- _Highly organized, results oriented and ability to work in a multi-functional team environment._
- _Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks._
- _Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job._

53 North Collection and Crescent Hotels & Resorts offer competitive wages, work/life balance, advancement opportunities & a comprehensive group benefits package.

**OUR DIFFERENCES ARE WHAT MAKE US GREAT**

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.

That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

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