Representative, Customer Relations

6 months ago


Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**RESPONSABILITIES**:
General
- Handle all claims received in writing from travel agents and/or clients related to bookings for which problems/issues/queries need to be resolved within a turn around time of 10 days;
- Conduct all pertinent research for each complaint;
- Negotiate settlements by phone;
- Analyze and review appeals on decisions taken previously for which travel agents and/or clients are in disagreement and make appropriate decision and/or settlement ;
- Troubleshoot issues that may arise which relates to destination representatives’ reports and/or risk claims;
- Ensure telephone calls are returned within same day or 24 hours;
- Enter complaint information on complaint system to mMaintain complaint weekly report and assist to complaint monthly/quarterly report;
- Provide and maintain a high customer service level and professionalism through the course of the telephone and/or any correspondence contact.

Financial
- Use established parameters to resolve issues of post travel complaints;
- Use common sense, past decisions, legal and court judgements to make decision of post travel complaints;
- Ensure all decisions fall within the budgeted guidelines;
- Able to make correct business decision to serve ACV’s best interests and have a solid understanding of the fine line between customer service and financial impact;
Liaison
- Establish strong relationships with travel agents, suppliers, hotels, and employees;
- Work closely with Operations, Destination Services, Sales, Reservations and all other internal departments;
- Ensure that the company’s image and name is always represented in the most professional and positive manner;
- Provide assistance as required by duty officers and/or Manager.

**KNOWLEDGE AND SKILLS REQUIRED**:

- College degree with a minimum of five (5) years experience in the travel industry
- Good judgement and initiative;
- Demonstrates autonomy, excellent work organization/methods and decision making;
- Must work well under pressure and tight deadlines;
- Excellent communication skills, written and verbal in both official languages (English and French)
- Knowledge on TTS, JIRA, ARD, Excel.



  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Customer Relations Representative **DEPARTMENT**: Operations **LOCATION**: Montreal **SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels; **RESPONSIBILITIES**: GENERAL - Handle all claims received in writing from travel agents and/or clients related to bookings for which...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Customer Relations Representative **DEPARTMENT**: Operations **LOCATION**: Montreal **SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels. RESPONSIBILITIES GENERAL - Handle all claims received in writing from travel agents and/or clients related to bookings for which...


  • Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Customer Relations Representative (12 months contract) **DEPARTMENT**: Operations **LOCATION**: Montreal **SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels. RESPONSIBILITIES GENERAL - Handle all claims received in writing from travel agents and/or clients related to bookings for...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to booking problems/issues/queries - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on decisions taken previously for which travel...


  • Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...


  • Montréal, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. - **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • Montréal, Canada ECHOtape Full time

    We are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue. **Responsibilities**: - Develop and maintain...


  • Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...


  • Montréal, Canada helloDarwin Full time

    helloDarwin is a technology startup, a marketplace, that helps companies find partners, service providers and resources in marketing, design and software development. We are venture capital (VC) backed and looking for a 6th person to join our Sales & Consulting team. We have a team of 39 in Montreal and plan to double the size. The job We are actively...


  • Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...


  • Montréal, Canada BMO Financial Group Full time

    5353 Chemin Queen Mary Montreal Quebec,H3X 1V2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Montréal, Canada BMO Financial Group Full time

    555, boulevard Ste-Adele Ste-Adele Quebec,J8B 1A7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    6455 rue Jean Talon Est, #101 Montreal Quebec,H1S 3E8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    61 boul Rene-Levesque ouest Montreal Quebec,H2Z 1A3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    35, rue Blainville ouest Ste-Therese Quebec,J7E 1X1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    129 boul D'Anjou Chateauguay Quebec,J6J 2R3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Montréal, Canada BMO Financial Group Full time

    5145, chemin-Cote des-Neiges Montreal Quebec,H3T 1X9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada BMO Financial Group Full time

    61 boul Rene-Levesque ouest Montreal Quebec,H2Z 1A3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Montréal, Canada Forte Brands (Canada) Inc. Full time

    Positions details: The Customer Service Representative is a day-to-day point of contact with customers in a business-to-business environment. You will help customers in the US and Canada with order placement by answering customer questions concerning product lines, pricing, delivery schedules, inventory levels, creating customer satisfaction and loyalty by...