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Program Supervisor, Residential Services

4 months ago

St Catharines, Canada Community Living St. Catharines Full time

**Program Supervisor, Residential Services**:
We are currently recruiting for a full-time Program Supervisor, based in St. Catharines with some travel required.

**Our Mission** People with intellectual disabilities have the opportunity to participate in all elements of living in the community.

**Our Vision** “Our Community Where We All Belong”

**Job Summary**

Reporting to the Director, Adult Supports, the Program Supervisor will lead the effective service delivery of the residential program, while ensuring compliance with Quality Assurance Measures (QAM) and the Agency’s Mission, Vision and Values. The Program Supervisor works collaboratively with their peers and Director, Adult Supports, to plan, develop and design services to meet program needs, while supporting person-centered services. The Supervisor will work with their Director to oversee client admissions, discharges, contentious issues, and case management. Leading a team of support workers, the Supervisor is responsible to select, train, motivate and manage direct reports and to provide support and coordinate training and management efforts within the Supervisor’s peer group and with other service and support teams in the Agency.

**Educational/Technical Competencies**
- Post-secondary degree in a relevant field of study
- Minimum 3 years of supervisory experience in a unionized environment (or equivalent combination of both education and experience)
- Knowledge/understanding of: O.H.S.A.; AODA; ESA; QAM and SSPDDA requirements
- Strong working knowledge of computers and databases
- Strong organizational skills and procedural knowledge with good documentation skills
- Must have access to a reliable vehicle, $1 million personal vehicle liability insurance and a valid G class Driver’s License

**Knowledge and Skills**
- Demonstrated ability to provide leadership, coaching, support and direction to front line staff
- Knowledge of principles, methods, practices and legislation related to social services
- Experience managing in a unionized environment
- Knowledge of labour and employee relations practices is an asset
- Strong analytical and problem-solving skills, conflict resolution skills, with proven ability to make good judgement calls under pressure and in a dynamic environment
- Knowledge and experience with service planning, budget preparation, program expenditure control and financial accountability
- Tactical knowledge about compliance and quality assurance measures
- Proven ability to work independently as well as effectively within a team. Must display strong interpersonal and relationship management skills.
- Superior written and verbal communication skills

**HOURS OF WORK** Forty (40) hours per week, with a requirement to participate in the on-call pager rotation, flexibility to work evenings and weekends as required.

**Closing Date**: Monday April 29, 2024 9:00 am

Download the job description.