Administrator Complaints and Discipline

4 weeks ago

Toronto, Canada The Ontario College of Social Workers and Social Service Workers Full time

**Administrator Complaints and Discipline (Bilingual)**

With over 27,500 members, the Ontario College of Social Workers and Social Service Workers (the “College”) is the regulatory body for social workers and social service workers in Ontario. Its mandate is to serve and protect the public interest through self-regulation of the professions. For more information on the College, visit our website at ocswssw.org

**Position Description**

Join a dynamic team dedicated to public protection and the promotion of ethical and professional practice. The College is looking for a highly motivated individual to join the Complaints and Discipline Department. This is a full-time position reporting to the Director of Complaints and Discipline providing administrative support to the Department.

The position will primarily work remotely in a hybrid model based on position responsibilities, coming into the office as required.

**Specific Duties and Responsibilities**
- Communications With Stakeholders_
- providing general procedural information and guidance.
- Complaints_
- Updating information into Pivotal (or other identified databases) with respect to identified metrics, both before and after Committee meetings;
- Assembling and finalizing Committee agendas, reports and uploading Committee package to portal
- Scheduling oral caution meetings and sending materials to stakeholders involved
- Attending at Complaints Committee meetings to carry out prescribed administrative tasks i.e. taking minutes
- Mailing of Committee decision letters
- Liaise with legal counsel to provide case report materials and other information as required
- Reports_
- Updating information into Pivotal (or other identified databases) with respect to identified metrics, both before and after Committee meetings.
- Assembling and finalizing Committee agendas, reports and uploading Committee package to portal
- Attending at Executive Committee meetings to carry out prescribed administrative tasks i.e. taking minutes
- Mailing of Committee decision letters
- Liaise with legal counsel to provide case report materials and other information as required
- File Maintenance_
- Maintenance of files in C&D drive, updating templates as necessary and as directed
- Preparing/retrieving files stored off-site storage as directed

Departmental Functions
- Leveraging technology to assist in the tracking departmental metrics
- Ordering and managing departmental supplies as may be required
- Liaising with other departments to provide registrant status checks
- Other_
- Performing other administrative tasks as may be required

**Qualifications**
- Minimum of a Certificate/Diploma in Office Administration or Legal Administrator or Equivalent
- 3—5 years relevant experience in an office environment
- Demonstrated oral and written proficiency in English
- Well-developed time management, problem-solving and organizational skills
- Ability to work independently as well as part of a team
- Advanced computer skills in Adobe, Microsoft 365, Excel
- Confidence in leveraging technology to accomplish departmental tasks
- Experience in the collection and preliminary analysis of statistical information
- Experience communicating with the public.
- Experience working in a regulatory environment is considered a strong asset.
- Written and verbal French an asset.

**Compensation and Benefits**
- Target hiring salary range is between **$58,000 and 70,000** annually
- The College office is located in downtown Toronto **(close to parking and the subway)**
- Strong **work-life balance**, including flexible schedules, parental leave top-ups, and a **hybrid work model** is in place
- Three weeks starting vacation for permanent staff
- OCSWSSW closes between December 25th and January 1st — an additional week of paid vacation
- Comprehensive health benefits - including vision **(Employer pays all premiums)**
- **Annual health spending account** in addition to health benefit plan
- **Critical Illness Insurance** for employees and their qualified dependents
- Additional support offered through our Family Employee Assistance Plan for all employees **and their immediate household** family members
- Very generous **pension plan,** vesting after one year of service

Please note that the College has implemented a mandatory COVID-19 Vaccination Policy for all staff.

While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be acknowledged.

**Job Types**: Full-time, Permanent

**Salary**: $58,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Please note that the College has implemented a mandatory COVID-19 Vaccination Policy for all staff.

Ability to commute/relocate:

-

  • Manager, Intake and Complaints

    5 days ago

    Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work. Bring your excellent leadership and...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: Toronto Status: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: Toronto Status: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: Toronto Status: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: Toronto Status: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experienceThe Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    7 days ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:                        Specialist, Complaints and Client Services Location:                       TorontoStatus:                           Full-time, Permanent Salary:                           Base salary around $80,000 - commensurate with level of...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:                        Specialist, Complaints and Client Services Location:                       TorontoStatus:                           Full-time, Permanent Salary:                           Base salary around $80,000 - commensurate with level of...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:                        Specialist, Complaints and Client Services Location:                       TorontoStatus:                           Full-time, Permanent Salary:                           Base salary around $80,000 - commensurate with level of...

  • Complaints Specialist

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:                        Specialist, Complaints and Client Services Location:                       Toronto Status:                           Full-time, Permanent Salary:                           Base salary around $80,000 - commensurate with level...

  • Complaints Specialist

    11 hours ago

    Toronto, ON, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: TorontoStatus: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    6 hours ago

    Toronto, ON, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: TorontoStatus: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints Specialist

    1 week ago

    Toronto, ON, Canada Retirement Homes Regulatory Authority Full time

    Position: Specialist, Complaints and Client Services Location: Toronto Status: Full-time, Permanent Salary: Base salary around $80,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Associate, Complaints and Client ServicesLocation: Toronto, ON Status: Full-time, Permanent Salary: Base salary around $65,000 - commensurate with level of experienceThe Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Associate, Complaints and Client Services Location: Toronto, ON Status: Full-time, Permanent Salary: Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position: Associate, Complaints and Client Services Location: Toronto, ON Status: Full-time, Permanent Salary: Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780...

  • Complaints & Client Services Associate

    6 days ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:Associate, Complaints and Client Services Location:Toronto, ON Status:Full-time, Permanent Salary:Base salary around $65,000 - commensurate with level of experienceThe Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario’s more than 780 retirement...

  • Complaints & Client Services Associate

    7 days ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:          Associate, Complaints and Client Services Location:         Toronto, ONStatus:             Full-time, Permanent Salary:             Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:          Associate, Complaints and Client Services Location:         Toronto, ONStatus:             Full-time, Permanent Salary:             Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:          Associate, Complaints and Client Services Location:         Toronto, ONStatus:             Full-time, Permanent Salary:             Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of...

  • Complaints & Client Services Associate

    1 week ago

    Toronto, Canada Retirement Homes Regulatory Authority Full time

    Position:          Associate, Complaints and Client Services Location:         Toronto, ON Status:             Full-time, Permanent Salary:             Base salary around $65,000 - commensurate with level of experience The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent...