Operations Officer Ii

2 months ago

Edmonton, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
- Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

**Customer**:

- Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/colleagues/customers

**Shareholder**:

- Complete assigned workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non
- standard or high
- risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
- Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct

**Employee/Team**:

- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for function and the bank, both internally and/or externally

**Breadth & Depth**
- Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
- Transactions are characterized by low to moderate risk/financial impact
- Low to moderate decision-making authority within defined parameters
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
- Typically interacts with internal partners and external customers (as needed)
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
- Generally reports to a Team Manager

**Job Requirements**
- Undergraduate degree/ college diploma preferred and/or
- 1+ year relevant experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Banking Operations

**Job Category - Primary**
- Operations & Underwriting

**Job Category(s)**
- Operations & Underwriting

**Hours**
- 37.5

**Business Line**
- TD Canada Trust

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Alberta

**City (Primary)**
- Edmonton

**Work Location**
- 500 Edmonton City Centre East, 10205 101 Street NW

**Job Expires**
- 16-Jun-2023

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