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Concierge/receptionist
4 months ago
**PART-TIME CONCIERGE/RECEPTIONIST - MISSISSAUGA**
**The Role**
**Are you an experienced Receptionist or Concierge looking to take the next step-up in your career?**
**If so, we have a new challenge for you.**
Audi Mississauga has two locations Airport and Mavis. Our premier new facility is in the heart of Peel region next to Toronto Pearson Airport. We are seeking a motivated team member to join our Sales and Service Departments for our Audi Mississauga Airport location. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the Greater Toronto Area.
You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support.
Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading
**Our Company**
Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_
We are proud winner of:
- Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
- Canada’s Top 25 Best Dealership to work for by Automotive News -2018-2019. We strive to make every customer experience easy, efficient, and enjoyable.
**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities
**Key Responsibilities**:
- Greeter -Service Support:_
- Greet customers entering the dealership in a prompt, friendly and professional manner. As the first point/or last point of contact onsite, provide a consistent, high standard of customer experience that conforms with Bramgate’s promise.
- Personally, direct customers to the relevant department (i.e., introduce to Parts, Service, Sales, etc.)
- Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas.
- Liaise with the Service Advisors and Appointment Coordinator on shuttle and service loaner vehicles for
Service guests.
- Complete loaner vehicle contracts electronically, recording drivers license and insurance information where necessary.
- Coordinate with the Shuttle Driver(s) on guests requiring shuttle transportation to nearby areas.
- Direct guests to their loaner vehicle to help them get on their way quickly and efficiently.
- Check-in service loaner vehicles as necessary and working with the Service Concierge/Drive-Thru attendant.
- Make sure all customer waiting areas including the café are kept clean and stocked with refreshments and snacks.
- Note any re-stocking of refreshments and snacks required, bringing it to the attention of the Service
Manager.
- Greeter - Sales Support:_
- Attend the daily Sales team meetings to be aware of appointments or other events.
- Coordinate between the BDC and Sales team for any e-leads or appointments made.
- Ensure Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least
- 30 minutes prior to appointment times.
- Record traffic of all people walking into the showroom/Sales department per Company procedures.
- Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by Sales Manager.
- Other duties as required.
- Reception Coverage:_
- Participate and ensure Company safety practices.
- Greet customers and visitors in a professional, friendly, and effective manner, answer queries and provide information.
- Announce visitors according to Company procedures.
- Promptly answer telephone in a warm and inviting manner.
- Operate a multi-line telephone system, transferring calls to appropriate sales representative or department.
- Coordinate and process customer payments, customer accounts, petty cash, and cheque requisitions.
- Prepare the daily bank deposit based on prior day cash receipts.
- Coordinate and processes all necessary documentation and payments for the service department.
- Perform various clerical and administrative duties.
- Distributes mail and coordinates all courier pickups.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain the reception area in a tidy and presentable manner.
- Other duties as required.
**What you bring to the role**
The key skills and qualities of a Concierge/Receptionist:
- Hig
