Customer Service
3 weeks ago
**Make a Difference through Action**
- Phone screen clients for community programs to educate, navigate and connect clients with needed services.
- Use active listening in all interactions to provide high-quality confidential connections to resources and services.
- Utilize effective customer service skills to ensure the highest level of client satisfaction with the service.
- Maintain control of the call to ensure handle time is kept under the required time.
- Maintain accurate records of services requested and provided, utilizing online database systems and MS Office products.
**All things we do are in line with our company values**
- Engages with and contributes to the positive culture following our core values.
- Seeks continuous learning opportunities to promote growth, and professional, and personal development.
- Must actively pursue individual AIRS certification, if eligible.
- Assists with special projects as requested.
**Our Benefits Overview**:
Company subsidized Medical, Dental, and Vision Insurance
401(k) Retirement Plans -Company Match Offered
Life & Disability Insurance -Company Sponsored
Paid Vacation, Sick Leave, & 11 Company Holidays
Career & Leadership Development
Tuition Reimbursement Program
Veteran Programs
Company Sponsored Groups
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