IT Support Technician Level 2
1 month ago
**The Opportunity**
Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Full Time IT Support Technician Level 2, to join our expanded team to maintain our clients full technology needs.
**Areas of Focus**
**Microsoft 365 / Entra**
- Infrastructure as a Service provisioning and configuration
- InTune/M365 management and administration
- Remote PowerShell
**System Administration**
- Server management and administration
- Desktop and Server Anti-Malware services
- DNS and Print Server administration
- InTune/M365 management and administration
- Windows 10/11 servicing and in-place upgrades
- Patch Management
**Network Support**
- Configuration, deployment and maintenance of network devices
- Proactively using performance-monitoring tools
- Diagnosing network issues
**Tier 2 Support**
- All desktop/laptop/servers
- Application and general software support
**Requirements**:
- 3 years of working experience in IT technical support or related technical position
- College Diploma or University degree in a related field or equivalent experience
- Extensive knowledge of Windows 10/11 and Windows Server 2016/2019/2022
- M365 / Azure administrative experience
- Networking / Security experience
- A+ certification, Network+, or Sec+ is an asset but not required
- Strong documentation and customer service skills
- Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
- Valid driver’s license
- Ability to travel (Across Canada)
**Security Requirements (As Required)**
- Level 2 - Criminal Record and Judicial Matters Check (CRJMC)
- Level 3 - Vulnerable Sector Check (VSC)
- RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks
**Other Info**
- Travel Allowance (mileage / mobile device) provided
**What We Offer**
- Competitive salary and benefits (including spouse) package
- Flexible work arrangements (Hybrid)
- Flexible work schedule
- Paid Time Off
**About the Company**
**Disclaimer**
Pay: $20.00-$24.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company car
- Dental care
- Extended health care
- Paid time off
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Experience**:
- Working IT support: 3 years (required)
**Location**:
- London, ON N6E 2V2 (required)
Work Location: In person
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