Dialer Analyst

We are looking for a driven and committed individual who has a passion to work with communication technologies.This is a fantastic opportunity for you to take the lead on an array of exciting projects and bring innovative solutions of your own design to our company. As the
- **Dialer Analyst**, you will:Develop, build, and monitor outbound dialer campaigns and omni-channel communication strategies to deliver best in class performance in conjunction with the Analytics team.-
- Ensure dialing campaigns are fully compliant with regulatory and enterprise requirements.-
- Oversee the day-to-day functionality of a state of the art telephony platform in a multichannel environment.-
- Troubleshoot service interruptions and liaise with vendors and support staff to guarantee timely resolutions.-
- Take responsibility for the day-to-day administrative duties associated with a high-performance omni-channel communication system.-
- Provide regular consultation to senior management on dialer performance trends.Have an open mind set of ‘continuous improvement’ leading to innovation and process enhancements.- As TCR’s
- **Dialer Analyst, **you will have completed your ‘Information Systems’ post graduate program (or similar). If you have knowledge of call centre technologies and processes or experience with Genesys PureConnect that would be ideal. As an ideal recruit for the role,- You should be well versed with Microsoft Office suite.
- You should adept at learning and managing complex software and related processes.
- You should have a demonstrated ability to effectively problem solve through root cause analysis.
- You should have strong organizational skills and can propose, manage and implement new projects.
- You should have a low tolerance for ineffective/inefficient processes and are willing to develop and implement the solutions to improve them.
- You should have the ability to thrive is a fast-paced environment.
- A great communicator with interpersonal skills.
- Nice to have some “SQL” skills.Work in the office Monday to Friday.
- Available for after hours on-call shifts at home and in the office

If this role is in align with your experience and skill set AND YOU’RE ready to be a part of our team, we encourage you to apply. as an employee of TCR, you will receive-
- Competitive salary& Paid training-
- Paid vacation within the first year-
- Great benefits including medical, dental and optical plans-
- Friendly and fun work environment-
- Opportunities for advancement-
- For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: