Property & Casualty Claims Examiner

2 weeks ago

Waterloo, Canada Curo Claims Services Inc. Full time

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

**Job Description** What You’ll Do**:
The Property & Casualty Claims Examiner is responsible for serving members and resolving claims, while maintaining the highest level of service. This includes establishing prompt contact with members, coordinating timely investigations, ensuring legal compliance, maintaining file quality requirements, and adhering to corporate service standards, goals and criteria.

Reporting to the Claims Service Manager, you’ll be responsible for:

- Establish proof of loss. This includes studying and analyzing documentation, collecting additional information from various outside parties as required, initiating or conducting investigation of questionable claims, and negotiating and disposing of all-lines of general insurance claims of minor to moderate complexity in a timely manner.
- Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, liability assessments, and setting an agenda for future handling.
- Build documents in defense of moderate exposure claims. This includes assessing damages, recognizing potential exposures, implementing tasks to contain ultimate value and disposition of moderate exposure claims using superior negotiation skills.
- Represent stakeholders in a professional manner at meetings, court hearings, mediations and other information gatherings with a view to effect settlement when appropriate.
- Attend legal proceedings, pre-trials, discoveries and trials as required on behalf of Curo and provides legal support, assembling documentation for settlement action as requested.
- Adhere to guidelines, contract and insurance regulations to ensure legal compliance.
- Coach and counsel junior claims staff within the unit as required.

**Qualifications** Let’s Talk About You**:

- A CIP designation.
- An Adjuster’s license.
- A minimum of five years all lines claims adjudication.
- A minimum of three years litigation file management
- Superior communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- The demonstrated ability to provide outstanding service in an accurate and efficient manner.
- Superior time management and organizational skills to manage competing priorities, including project management skills
- The ability to communicate in French is considered an asset.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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