Property and Casualty Claims Express Advisor

3 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our Curo Claims Services team, part of the OTIP Group of Companies, is currently looking for a:
**Property and Casualty Claims Express Advisor (Hybrid work arrangement)**

**Job Description**:

- Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with minor property and auto claims overflow.
- Responsible for the setup and confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, referring questionable claims, assists with determining liability and reserving, reviews subrogation opportunities, assists with negotiating and resolving minor auto and property claims in a timely manner.
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
- Contributes to the achievement of the department’s overall satisfaction, audit, and disposition results focusing on the quality and efficiency of the client experience.
- Coordinates, directs and follows up work plan activities performed by outside appraisal assignments, contractors, experts and service providers to completion.
- Provides business support to the claims team as necessary which includes administrative processes, vehicle salvage handling, documentation management and rental extensions accurately.
- Consults with adjusters or claims manager to review and discuss problem situations as required.
- Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input. This work includes entering claims on claims log, salvage recoveries and reserves and maintaining the online service survey statistics and OTIP’s document imaging system (ODIS) and partner’s system.
- Manage multiple tasks and prioritize work responsibilities while maintaining attention to details.
- Address centralized through effective dispatch and filing.
- Keeps claims information confidential to protect operations.
- Adheres to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
- Actively participates in training sessions and collaborate with team members and management.
- Takes an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.

**Qualifications**:

- A minimum of one year’s experience in a property and casualty claims department.
- Working towards CIP Designation.
- The ability to hold an All-Lines Adjusters license in both Ontario and Alberta (Level 1 in Alberta).
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Demonstrated the ability to provide outstanding service in an accurate and efficient manner and resolve problems.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- Current Microsoft Office working knowledge.
- Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
- Ability to work independently and as part of collaborative team environment.
- The ability to communicate in French is asset.

**_

Additional Information
**Working Conditions**:

- General contact centre environment.
- May be required to work overtime.
- Required to travel.
- Participation in the Catastrophic Response Team.
- Flexible work week 35 hours: Monday through Thursday 8 am - 7pm, Friday 8am - 5pm Saturday 9am - 1pm.

**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us speci

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