Night Auditor

2 weeks ago

Waterloo, Canada The Inn of Waterloo Full time

**Job description**

**DUTIES & RESPONSIBILITIES**:

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Handover shift log-book
- Follow night audit procedures
- Follow check in procedures
- Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
- Records and makes all wake-up calls in an appropriate manner.
- Must have complete knowledge of policies and procedures to be followed in case of an emergency.
- Handles all internal control items as hotel policies and procedures dictate.
- Set-up breakfast where applicable

**WORKING CONDITIONS**:

- Infrequent handling of queries and calls from guests, and property staff.
- Works at night, alone with minimum supervision and with no co-workers.

**MINIMUM QUALIFICATIONS AND SKILLS**:

- Experience (1-3 years) in the hospitality industry is considered a strong asset.
- Basic accounting skills would be considered an asset.
- Excellent communication, interpersonal and administration skills.
- Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner.
- Ability to multi-task and work within deadlines.

Work Remotely
- No

**Salary**: $16.50 per hour

Schedule:

- 8 hour shift
- Night shift

Work Location: One location

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