Social Media and Sales Assistant, Sterling Homes

2 weeks ago

Edmonton, Canada Sterling Homes Edmonton Full time

**Title**: Social Media and Sales Assistant

**Location**:3203 - 93rd Street NW, Edmonton and surrounding communities.

At Sterling Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program and employee home purchase program.

**Job Overview**

Reporting to the Sales and Marketing Manager, as the **Social Media and Sales Assistant **you will showcase the brand and products through content creation on social media platforms. As the face of
Sterling Homes, you assist in maintaining showhome(s) or sales centers and provide customers with an exceptional customer experience throughout the home buying process.

Your day-to-day responsibilities will include:

- Creating and managing content for company website and social media platforms. Maintaining profiles, promotions, initiatives, and other communication on platforms.
- Monitoring and analyzing content performance using analytic tools to improve future content creation and reporting results.
- Creating visual media content that showcases the features, design, and quality of properties.
- Interacting with customers and/or audiences via company website and other digital platforms in a respectful and professional manner.
- Conducting research on industry trends, customer needs, and competitor activities to inform content creation. Staying up-to-date with emerging content formats and trends and integrating them into the company's content strategy
- Collaborating with in-house Marketing team members and external agencies or contractors, developing content ideas to increase reach, engagement and following across multiple social platforms.
- Acting as the first point of contact for customers and ensuring excellent customer service is provided.
- Assisting in qualifying potential purchasers and converting them into qualified buyers. Tracking customer information and assisting in obtaining financing.
- Continually inspecting and ensuring showhomes and sales centre are appealing and presentable.
- Supporting customers throughout the home building process and coordinating project changes. Providing updates on building progress and coordinating walkthroughs.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.

**Essential Requirements**
- High School Diploma, or equivalent.
- Minimum 6 months of sales experience.
- Valid driver’s licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint), CRM and accounting software (HubSpot, NewStar).

**Preferred Qualifications**
- Degree/Diploma in Marketing, Communications or equivalent is an asset.
- Prior experience working in the Residential Home Building industry is preferred.
- Experience with content creation on Instagram, TikTok, Facebook is good to have.

**What We Value**
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Staying current with technical job skills.
- Consistently meeting customer expectation.
- Taking responsibility for the outcomes of decisions and actions.

**Work Conditions**

You primarily work in an office setting during regular business hours with frequent travel between showhomes and sales centers. Overtime may occasionally be required.

**About Us**

Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click **here**.

**Closing Date**: December 11, 2023

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