Consultant, Travel

Work Term: Permanent
- Work Language: Bilingual
- Hours: 35 hours per week
- Education: Registered Apprenticeship certificate
- Experience: 1 to less than 7 months
- or equivalent experience
**Work setting**:

- Airline ticket office
- Corporation or company ticket office
- Travel wholesale company
**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Prepare marketing materials
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:

- Galileo
- Travel software packages
- Apollo
- MS Office
- Database software
**Travel bookings**:

- Business travel
- Government travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
**Area of specialization**:

- Sales
**Transportation/travel information**:

- Willing to travel
- Willing to travel cross-border
**Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
**Own tools/equipment**:

- Computer
- Fax machine
- Internet access
- Office equipment and supplies
- Printer
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you willing to relocate for this position?
- Do you have the above-indicated required certifications?
- What is your current field of study?
- What is your current level of study?
**Health benefits**:

- Health care plan
**Financial benefits**:

- Group insurance benefits
**Long term benefits**:

- Long-term care insurance
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Team building opportunities
- Parking available
- Variable or compressed work week