Ticket Operations Administrator

2 weeks ago


Ottawa, Canada Ottawa Sports & Entertainment Group Full time

Reporting to the Manager/Supervisor, Ticket Operations, the Ticket Operations Administrator will assist with order processing, fulfillment and distribution while providing excellent customer service to our fans.

**_ What you’ll do:_**
- Assist with day-to-day operations of the TD Place Box Office;
- Sell tickets to all events at TD Place, and process walk-up sales during event days using Ticketmaster ticketing system;
- Accurately enter data and other information into the ticketing system;
- Provide excellent customer service to all clients, resolve issues as they occur;
- Works with sales team and other internal stakeholders to process payments and complete special projects;
- Assists with any other duties as assigned.

**_ What’s needed:_**
- Completion of post-secondary education;
- 6 months to 1 year experience in a front facing, customer service role;
- Familiarity with Microsoft Office including; Excel, Word, and Outlook;
- Excellent communication skills, both, verbal and written;
- Strong ability and desire to work independently as well as part of a team;
- Strong problem-solving skills, and high degree of resourcefulness;
- Is creative, highly organized and can handle many tasks at once;
- A passion for and willingness to learn, accompanied by a strong work ethic;
- Experience using sports ticketing systems a plus (Archtics/Ticketmaster).
- Bilingual in English and French is an asset;
- Ability and willingness to work evenings, weekends, and holidays as required;
**_ Why OSEG?_**

OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.

Our employees are empowered to make sure our customers and fans keep coming back - it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs.


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