Lead Management, Master User

1 month ago


Toronto, Canada Sterling Karamar Property Management Full time

**Purpose**:
The Lead Management, Master User role involves overseeing daily operations of a data-driven lead management platform (Lead Management by Property Vista) in the property management industry. Responsibilities include onboarding, training, ongoing support for team members, tracking, reporting, compliance, and serving as the go-to expert for all aspects of lead management. The role provides administrative and analytical support to leasing and marketing teams.

**Main Responsibilities**:

- Collaborate with Head of Leasing and Head of Marketing for system setup, ensuring accurate tracking and configuration.
- Work closely with account managers from Lead Management to develop workflows and processes within the lead management system.
- Participate in training sessions with Lead Managing account managers and contribute to new technology rollouts.
- Manage day-to-day operations of the system, including updates, compliance, and reporting.
- Organize and generate reports from data collected through the lead management system.
- Lead the onboarding of new agents, providing initial and ongoing training for all users.
- Oversee leasing agents to ensure usage compliance and address concerns with the Leasing Manager.
- Assist in responding to leads for agents and appropriately assign lead statuses to ensure compliance.
- Collaborate with SL leasing and marketing coordinator for tasks like contact info changes and portfolio reassignments.
- Fulfill other administrative duties as required.

**Qualifications**:
Education / Experience
- Post-Secondary Degree in Marketing or Business Administration
- 2 to 3 years’ related experience in marketing
- Experience in a real estate office or property management environment preferred

Skills & Abilities
- Proficiency in lead management software.
- Previous experience in generating and measuring leads.
- Experience partnering in a cross-functional environment and working with others collaboratively
- Experience collaborating with multiple stakeholders across organizational boundaries.
- Demonstrated ability to leverage data and analytics to deliver insights and recommendations for business direction and priorities
- Excellent verbal and written communication skills required
- Ability to allocate one’s time effectively, work under pressure and manage tight deadlines
- Ability to interact with others in a team environment
- Strong analytical skills with the ability to interpret data and identify trends.

INDLP

Thank you for your interest in Sterling Karamar Property Management.



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