Bilingual (English&french) Customer Care Advisor
3 days ago
Requisition ID: 193226
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Looking for a hybrid role? We have the job for you We want you to join our team and have the ability to work the way you want Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place - read more to find out.
The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Customer Care Advisors are experts at identifying need and providing customized banking solutions and memorable experiences for our customers.
**Is This Role Right for You? In this role, you will**:
Be a trusted advisor for our Canadian Banking customers - ensuring each customer receives a uniquely personal and memorable customer experience. Participate in a high volume of inbound, telephone-based interactions with our Canadian Banking customers responding to any concerns or inquiries relating to their day-to-day banking
**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:
- A passion for creating a uniquely personal and memorable customer experience
- Prior experience in customer-focused roles - requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice
- The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers
- Strong problem-solving abilities
- A self-directed, performance-oriented approach
- A natural curiosity positioning you to identify opportunities to maximize the customer experience
- Strong keyboarding navigation skills and a typing speed of 20+ wpm
- A high school diploma (or a recognized equivalent)
**What’s in it for you?**
- When you join our team, you position yourself to build a career with a respected financial institution and Canada’s most international bank
- Opportunities for professional growth supported by leaders who understand that developing our talent is key to our ongoing success
- A corporate culture built upon core values of respect, integrity, passion and accountability
- A diverse and inclusive workplace
- 9 weeks of paid initial training as well as regular coaching and professional development opportunities that will enable you to succeed in your current role while preparing you for future opportunities
- A total rewards package featuring a competitive salary, Incentive, Pension and Company Stock Purchase programs
- Staff banking benefits
- A comprehensive suite of customizable benefits - a core medical and insurance plan provided by the Bank, options for Health Care Spending and Wellbeing Accounts along with $2000 of benefits credits you can use to design the benefit package to meet your needs
- 16 days of paid vacation annually
- Career, culture, progression - You’ll find it all here
**Our Awards**
- Best Workplaces in Canada 2023
- Top Companies in Canada LinkedIn 2023
- Bloomberg Gender-Equality Index 2023
- World's Best Workplaces 2022
**Hiring & Training Details**
- Start Date: April 02, 2024
- Location: Scotia Square Mall, 5201 Duke Street, Halifax, NS
- Position Status: Full -Time, Permanent
- Training Schedule: Monday to Friday, 10AM - 6PM AST
**Training & Work Shift Details**:
Must be available to attend full-time, mandatory training for a total for 9 weeks.
**What’s Next**
**The Canadian Contact Centre is not a participant in the Atlantic Immigration Pilot Program and will not be providing sponsorship**
Location(s): Canada : Nova Scotia : Halifax || Canada : Nova Scotia : Dartmouth
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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