Community Support Services Administrator

2 weeks ago


Calgary, Canada FirstService Residential Full time

**Job description**

First Service Residential is currently seeking an internal motivated Community Support Services Administrator to join our team. Reporting to the Manager, Community Support Services, the Community Support Services Administrator provides exceptional customer service to our condominium corporations and suppliers while assisting the Community Managers with the day-to-day management of a condominium property portfolio. We are offering this position salary wage at 40K-42K per level of qualified experience you bring.

**Responsibilities (include but is not limited to)**:

- Act as a liaison, maintaining excellent relations with the Board of Directors, condominium owners, developers and trades professionals;
- Able to handle stress and high request volume.
- Ability to prioritize high ticket volume and meet Service Level Agreements
- Respond to client queries professionally and in a timely manner;
- Partner closely with Community Managers to foster open communication regarding all activities related to their portfolios;
- Provide full administrative support. For example; prepare professional correspondence, documents and invoices; prepare meeting agenda; filing and record keeping;
- Reception duties including greeting visitors, answering calls, managing inbound and outbound mail;
- Responding to requests within 24 hours, in regards to move in/outs and sending confirmations once the move has been completed;

**Qualifications & Experience**:

- 3+ years' experience in an administrative role;
- Positive and energetic outlook;
- Strong interpersonal skills;
- Very detailed individual capable of managing several tasks;
- Proficiency in Microsoft Office and aptitude to learn new software programs;
- Prior knowledge of condominiums, property management or real estate would be an asset, but not required.
- Words Per Minute - 80+

**Knowledge & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Interact effectively, communicate clearly, and understand meeting the needs of others.
- Excellent organization, planning, motivation and interpersonal skills.
- Critical thinking, complex problem solving, judgment, and decision making ability.
- Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
- Ability to prioritize work, meet deadlines and work well under pressure.
- Ability to work with sensitive or confidential information.
- Ability to work in a team environment as well as independently and be self-driven

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.



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