Event & Entertainment Manager

3 weeks ago

Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

Overview:
Reporting to the Director of Marketing, the Entertainment & Event Manager oversees the execution of marketing events, from idea conceptualization to execution. They will coordinate with other departments in order to optimize company resources and budgetary allotments. The Entertainment & Event Manager is responsible for generating new business through event rental/hosting requests as well as driving patrons and business to the casino through special events and entertainment. They are a marketing professional who understands the importance of aligning the organization internally around the brand and marketing objectives. The Entertainment & Event Manager takes ownership and executes projects and tasks within timelines and with the highest level of quality - placing internal, external and partner satisfaction at the pinnacle of importance.

**Responsibilities**:
The Entertainment & Event Manager will:

- Work seamlessly with sales and marketing team to attract new guests to our property, drive casino revenue and to exceed all guests experiences
- Meet with guest event organizers to understand their requirements and help plan for a successful event, develop custom creative events as needed
- Promotes the property in the community by representing the business at events, and partnering with appropriate entities.
- Manage performances, events, artists and entertainers
- Review contracts and terms with legal council to ensure that all commitments and requirements are adhered to.
- Negotiate riders with artists’ management, leveraging partnerships to ensure artist satisfaction
- Maintain professional relationships with all artists, their managers, and publicists.
- Coordinate load in, production and event time lines with clients, operations and external vendors
- Manage all event requests and drive event sales
- Communicate and coordinate with all operating areas the expectations for the event (including menu selection and quantities, set-up, staffing schedules, security, etc.)
- Implement, oversee and ensure accurate inventory control for all entertainment equipment.
- Liaise with the marketing team in the development of marketing materials and advertisements for the event.
- Implement, oversee and ensure the planning and internal communications of all entertainment events and property venues.
- Develop policies and procedures related to the event and entertainment function to ensure efficient and effective operations.
- Manage budgets, forecasts, closings, deposits and show settlements as well as Box Office Operations.
- Oversee the setup of events in the ticketing system, coordinate the quantity of seats available for public sale and providing updates internally
- Update and maintain details on Function Agreements as well as any internal databases, group logs and event calendars
- Follow through on all deposits and vendor payments as outlined in the contract and close out files with Accounts Payable
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Live the brand.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Degree from an accredited college/university (or equivalent) in one or more of the following areas:
Event Management, Hospitality, Business, Marketing, Public Relations, Communications or Event Planning
- Experience working in Hospitality, Journalism, Communications, Liberal Arts, Business and Public Relations will also be considered an asset.
- Proven expertise with F&B and Event execution
- Background in music industry a plus
- 5+ years of related experience; or equivalent combination of education and experience.
- Strong project management and people skills.
- Experience working in a casino considered an asset
- Supervisory requirements: interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel.

SKILLS
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other stakeholders of the organization.
- Ability to read and comprehend industry periodicals and write detailed reports, memos, or letters.
- Ability to prepare and/or manage financial and/or staffing budgets.
- Ability to deal with problems involving several variables in unique situations.
- Required to become proficient with department specific computer programs.
- Ability to work flexible schedules, including nights, weekends and holidays as required
- Ability to be punctual and meet deadlines
- Ability to function independently in a multi-task environment, as well as a part of a team
- Ability to deliver a service level which creates an atmosphere that makes our internal and external guests want to return, giving each guest a positive, memorable experience
- Ability to present an i

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