Part Time Customer Experience Manager

4 weeks ago


Brantford, Canada Michaels of Canada, ULC. Full time

Store - BRANTFORD, ON

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
Plan and lead the execution of the class and in-store events in accordance with Company program
Lead the Omni channel processes
Manage and execute shrink and safety programs
Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Acknowledge customers, help locate product and provide solutions
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires
Retail management experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.



  • Brantford, Canada Michaels of Canada, ULC. Full time

    Store - BRANTFORD, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Brantford, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Brantford, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Brantford, Canada Melvin Luna Professional Corp. Full time

    **About us** We are professional, agile, customer-centric, and our goal is to Hire an independent bookkeeper/accounting assistant to join a growing team.. Our work environment includes: - Work-from-home days - Relaxed atmosphere - Flexible working hours **Responsibilities**: - Perform basic bookkeeping duties. - Be computer literate. - Oversee the...


  • Brantford, Canada TD Bank Full time

    409565BR Retail Banking - Customer Service Brantford, ON May 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...


  • Brantford, Canada Michaels of Canada, ULC. Full time

    Store - BRANTFORD, ON Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures...

  • Cashier Supervisor

    1 month ago


    Brantford, Canada Lococo's (Brantford) Full time

    **Responsibilities**: - Provide and ensure exceptional customer service, resolving customer concerns in a calm, polite and professional manner. - Implement, enforce, maintain and support loss prevention policies and procedures. - Ensure up-to-date and accurate pricing on all products in all departments, adjusting prices to minimize losses in conjunction...


  • Brantford, Canada Del Management Solutions Inc Full time

    The DMS Group is currently seeking a **Part-time Leasing Administrator **to join our team in Brantford. The Leasing Agent works under the direction of the Property Manager. The Leasing Agent is responsible for the leasing administration of a portfolio of properties for our client. As a member of the property management team, the key responsibilities of the...

  • Meat Clerk

    4 weeks ago


    Brantford, Canada Metro Inc. Full time

    Position Title: Meat Clerk - Part-Time Position Type: Permanent Requisition ID: 35071 Banner: Metro Employment Type: Part-Time **Metro St. Paul** **Location**: 371 St Paul Ave, Brantford, ON N3R 4N5 **Hours**: To be determined **Availability**: Day, evening, and weekend Be in the action and help make the difference when serving our customers. Become...

  • Part-time Cashier

    1 month ago


    Brantford, Canada No Frills Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At No Frills, we succeed...

  • Seafood Clerk

    4 weeks ago


    Brantford, Canada Metro Inc. Full time

    Position Title: Seafood Clerk - Part Time Position Type: Permanent Requisition ID: 33076 Banner: Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **Seafood t**eam is responsible for the preparation of seafood products for...


  • Brantford, Canada Conestoga College Full time

    Requisition Details **Job Title**: **Part-time Faculty, Business** **Requisition #**: **23-538** **Campus**: Brantford **Department**: School of Business **Hours/Week**: 3-6 **Posting Date**: Monday, March 27, 2023 **Closing Date**: Sunday, April 9, 2023 at 11:59 PM EST **Vacancy Type**: Academic - Part-time Academic Part-time...

  • Deli Clerk

    1 month ago


    Brantford, Canada Metro Inc. Full time

    Position Title: Deli Clerk - Part Time Position Type: Permanent Requisition ID: 30791 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Metro’s deli and hot food department focuses on serving our customers by...


  • Brantford, Canada The Corporation of the City of Brantford Full time

    Reporting to the Manager, Property Standards and By-laws, this position is responsible for enforcing several City of Brantford By-laws, including but not limited to Property Standards, Lot Maintenance, Outdoor Signs, Fences and Swimming Pool Fences, Noise, Boarding, Zoning, Public Nuisance, Clean Air-Smoking By-laws and Provincial COVID-19 Orders. This...


  • Brantford, Canada Aquiform Full time

    **Location**: 50 Iroquois Street, Unit 4, Brantford ON **Schedule**:Monday to Friday, 7 am - 4 pm, 20 hours/week **Responsibilities**: - Filing, copying, and managing the office paper flow - Check orders for pricing and details against manufacturer confirmation documents - Help with general business of the office - Learn the basics of the order flow and...


  • Brantford, Canada Strickland's GM Full time

    **This is a perfect opportunity for a student with the ability to work a Saturday shift.** **Responsibilities**:In this part time role, responsibilities include communication with guests of Strickland’s, working in a team setting. Your interpersonal & phone skills will help you shine. - You believe that top notch customer service is the key to success. -...


  • Brantford, Canada Community Resource Service Full time

    Are you looking for a job that is personally rewarding by making an impact on the lives of people in our community? The Brantford Food Bank supports individuals and local community food programs. The Part-time Driver/Warehouse Assistant will be responsible for assisting with daily pick up of food donations from grocery stores, local corporate donors, and...

  • Part Time Employee

    4 weeks ago


    Brantford, Canada Arby's Store: #2080 Account: #37590 Full time

    Our goal is to be best in the business, and we cant do that without great people like you. Arby's Brantford is looking for part-time team members to join our team. Must be able to do afternoon and evening shifts Why you should apply: - You have a passion for quest service and creating exceptional guest experience - You enjoy multitasking and working in a...


  • Brantford, Canada Brantford Commons Medical Centre Full time

    Strong communication skills both written and verbal - Excellent problem solving skills - Ability to be flexible and adaptable - Clinical skills or experience (BP checks, urine dips, etc) is an asset - Excellent computer proficiency - Excellent customer service skills and the ability to positively interact with patients - Experience using Electronic Medical...


  • Brantford, Canada POWERHOUSE RETAIL SERVICES Full time

    Do you have a flair for merchandising? Have worked retail in the past but looking for a change? We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in the **Brantford, ON **area to join our team of national visual merchandisers to complete service calls in Marks Work Warehouse, Walmart and...