Specialist, Application Development and Maintenance

4 days ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Responsibilities**:

- Oversee and monitor progress on product enhancements and projects, and be accountable in regard to the scope, schedules, budgets and quality.
- Prepare user stories and manage backlogs, defining requirements, features and channels enhancements and creating value for business and employees.
- Lead the designer and development teams to guide the evolution of the product as per its long-term vision.
Support Project Management through planning, monitoring & delivery phases.
- Troubleshoot and fix compilation or script issues in various projects.
- Work closely with Air Canada Solution Architects and other IT professionals to design new solutions and services.
- Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
- Configure complex installations with the support of third-party vendors and quickly resolve all defects found within the installation.
- Set KPIs, track, measure, analyze and optimize product development pre and post implementation.
Maintain technical documents, procedures, data standard and security measures through the implementation of information technology plans, policies, and standards.
- Lead Revenue Management, Network Planning and Scheduling system enhancements and initiatives throughout the initiative lifecycle.
- Lead business case creation efforts.
- Lead planning and monitoring processes for the Revenue Management, Network Planning and Scheduling business units.
- Ensure alignment and compliance with internal IT standards related to operations, quality, and security.
- Responsible for providing mentorship across Revenue Management, Network Planning and Scheduling areas for common development of technical skills and capabilities.
- Responsible for handling high amount of technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.

**Qualifications**
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- 9-12 years of technology operations and design experience in an enterprise IT organization, 3-5 years in senior roles.
Thorough understanding of ITIL, SDLC and cyber security risk management frameworks.
- Demonstrated experience designing, assessing, and implementing software enhancement packages.
- Exceptional analytical, organizational, communication and plannings skills.
- Self-motivated, investigative nature and independent worker.
- Results oriented with proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Must be a team player with ability to work closely with diverse groups and working styles.
- Flexibility and willingness to work extended hours, when required.
- Strong understanding of at least one type of Agile process.
- Experience with SDLC tools like JIRA, Confluence, HP ALM, and MSFT TFS.
- Experience with understanding analytics reports from tools like Adobe Analytics, Google Analytics or PowerBI.
- Deep understanding of digital design guidelines across multiple touch points.
- Ability to provide clear direction and effective communication both in technical and business terms.

**Assets**:

- Knowledge of core programming languages (JAVA, JavaScript, html, XML) would be an
- Prior experience with Quality Assurance a plus, but not required.
- Airline or Travel Industry experience a plus, but not required.
- UX and design experience a plus, but not required.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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