Analyst, Application Development and Maintenance

6 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of Air Canada's growth to create an automated and integrated view of all customer interactions driving processes, continuously delivering customer insights and increasing customer satisfaction and revenues.

This position will be reporting to the Manager, Application Development and Maintenance.

**Responsibilities**
- Provide technical support for a range of IT systems and associated technology.
- Work closely with relevant stakeholders and the data streams to understand the business needs, elicit requirements, write, and review the requirements.
- Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
- Participate in the implementation and integration of customer facing IT systems and technology.
- Develop user stories based on the identified business problems.
- Coordinating with other team members in the organization to create or improve the data workflows.
- Ensure compliance with all relevant IT security regulations and policies.
- Create functional specs, data flow and process documents.
- Review the sensitive interaction data on an on-going basis.
- Performing analysis to assess quality and meaning of data.
- Building a reliable and performant database for reporting.
- Communicating analysis results and making recommendations to relevant stakeholders.
- Provide support for the business analysis and technology/business integration efforts.
- Conduct requirement and systems analysis and translate business requirements.
- Support multiple working methodologies such as Hybrid, Agile, DevOps.
- Maintaining and updating technical documents, flowcharts, and procedures.

**Qualifications**
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- 3-5 years of IT technology or operations experience in a large company preferably in the Transportation/Airline.
- Strong knowledge of all facets of the Airline operation is desirable.
- Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
- Knowledge of basic computer programs and concepts such as scaling, database analysis, system logs, and software interfaces.
- Excellent analytical and problem-solving skills.
- Basic knowledge of handling reporting packages like Business Objects, programming (Javascript, XML, or ETL frameworks), databases is an asset.
- Working knowledge of data visualization software like Power BI or Webfocus
- Accuracy and attention to details.
- Strong communication skills both written and oral as well as interpersonal skills.
- Solution oriented, demonstrated judgment and decision-making skills.
- Strong analytical, problem solving and conceptual skills, strong mathematical skills to help collect, measure, organize and analyze data.
- Knowledge with User Acceptance Testing, quality assurance testing, and has impact assessments skills.
- Self-starter, highly motivated, able to work independently with mínimal supervision.
- Strong team player with a commitment to continuous improvement.
- Flexible, creative, and responsive to needs of users.
- Basic working knowledge of Salesforce technical skills in terms of App exchange, automation, collaboration, data management, reports and dashboards would be an advantage.***

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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