Consumer Call Center Representative
4 weeks ago
Job Type: Permanent contract
- City: Scarborough
- Company description:
- Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, WMF, Arno, Emsa, All-CladThese brands are part of the daily life of millions of consumers in more than 150 countries. With 33,000 employees and over €8,1 b sales annually, Groupe SEB is the leading worldwide manufacturer of small domestic appliances and cookware thanks to the strength of its brands, its drive for innovation, its international growth, and its vision for the future.
- Groupe SEB commits to have a socially equitable policy (diversity and inclusion, quality work environment, health / safety, etc.) while developing actions with a positive impact on society and the environment (circular economy, fight against climate change, community engagement )
- Schedule: Full-time
**MISSION**:
- Build a rapport with consumers to understand the problem and solution
- Create Canada Post ship labels to support consumer product repairs
- Database correspondence in our Saleforce system
- Learn the basic operation of all product categories
- Enter SAP sales orders to consumers
- Process POS payments
- Handle consumer claims information gathering and correspondence
- Warranty issues
- Report on quality issues and trends
- Support consumer escalation issues
**PROFILE**:
**MAIN SKILLS REQUIRED**:
- Years Experience - 1 year plus customer service experience
- Education Experience - Post Secondary required
- Very good communicator, able to maintain a calm and professional manner in difficult consumer situations.
- Bilingual, fluent in English and French (written and oral)
- Able to work in a team environment to support and strive for continuous improvement
- Organized, and able to monitor and track situations.
- Prior experience in a call center is not a requirement, however, is favorable
- Knowledge of SAP is favorable, however not a requirement
- Knowledge of Salesforce is favorable, however not a requirement
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