IT Technical Team Lead

3 months ago

Montréal QC, Canada Medisca Pharmaceutique Inc Full time

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As **Partners in Wellness**, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

**Responsibilities & Duties**:
Technical Support
- Provide hands-on support for more complex requests and issues, implementing and documenting solutions to prevent future occurrences.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Manage asset inventory, coordinate purchases and handle monthly billing reporting.
- Oversee IT projects, ensuring they are delivered on time and within budget, while meeting the organization’s standards.
- Provide advanced technical guidance to the IT team and other employees.
- Ensure high levels of customer service and satisfaction, this includes open communication with the end user, while providing proactive updates regarding their requests.

Infrastructure and Systems
- Oversee the organization's IT infrastructure, including servers, networks, and related systems.
- Perform routine system monitoring, troubleshooting, and maintenance tasks to ensure optimal performance and up-time.
- Plan and execute system upgrades, patches, and configuration changes.
- Participate in cybersecurity and risk mitigation, including implementing and maintaining security protocols to protect the IT infrastructure from cyber threats, ensuring data integrity and compliance.
- Provide advanced technical support and guidance to the team.

Team Leadership
- Lead, mentor, and supervise the IT team.
- Stay up to date with the latest technologies and trends in Information Technology.
- Coordinate and prioritize team tasks and projects to ensure efficient and effective service delivery.
- Conduct regular team meetings, performance reviews, and provide continuous feedback and development opportunities.

Training and Process Improvement
- Leverage automation and reduce required touchpoints.
- Develop and implement IT policies and procedures to improve efficiency and service delivery.
- Maintain comprehensive documentation of systems, processes, and procedures.
- Prepare and present regular reports on system performance, issues, and project progress.
- Partner with the training department to design training programs and workshops for the organization as new systems are being launched.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Five (5) years of experience in system and network administration
- Proven experience in a leadership or supervisory role.
- Microsoft 365 Certifications (considered an asset)
- Strong knowledge of Windows operating systems, network protocols, and security principles.
- Proficiency in managing virtualization technologies (e.g. Hyper-V).
- Experience with cloud services (e.g.Azure).
- Remote access related systems, VPN, MDM, 2FA, Entra/Active Directory, DNS, DHCP WIFI, Radius
- Relevant certifications (e.g., ITIL, CompTIA) are highly desirable.
- Excellent communication skills; Fluent French (in Québec) and English (oral & written) required. This position will be working with global partners across the globe and working with members in Australia.
- Strong listening skills, very customer focused and professional.
- Excellent time management and organizational skills.

**What’s in it for you**

We invest time and resources into making sure Medisca is as good as the people we hire.
- Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy
- Invest in your health - Choice of modular plans, health spending account and free Telemedicine
- Flexible work environment - Hybrid work schedule with home office reimbursement program
- Your Future is Bright - Opportunities to learn and grow within Medisca
- Save for your Future - Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
- Help us grow - Employee Referral Program
- Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries
- We like to have fun - company events throughout the year

We are an equal opportunity employer.

LI-Hybrid

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