Newcomer Information and Support Worker

3 weeks ago

Surrey, Canada DIVERSEcity Community Resources Society Full time

**Newcomer Information and Support Worker - Mandarin Speaking**:
DIVERSEcity Community Resources Society Surrey, BC

We are currently recruiting for the role of **Newcomer Information and Support Worker - Mandarin** **Speaking** to join our team in Surrey, B.C. The Newcomer Information and Support Workers provide newcomer immigrants and refugees with information, orientation, service linking and short-term adaptation counseling to facilitate their successful settlement and integration into the community. As part of this process, the worker acts as a liaison between the immigrant and/or refugee client, and the third-party service providers to facilitate the communication and access to programs and services.

**Key Responsibilities**:

- Gather information to assess the needs and issues of newcomer immigrants and refugees and their families, and to develop and implement an action plan to meet these identified needs;
- Identify potential and actual risks and barriers encountered by the client and/or his family to access programs and services that are necessary for the successful settlement and integration into the community;
- Provide information concerning clients’ rights and obligations as a service recipient and resident of Canada;
- Provide interpretation services (both language and cultural) to facilitate interaction/interface between immigrant and/or refugee clients and the community;
- Detect issues such as depression, family violence, substance abuse, intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
- Provide life skills support to assist immigrant and/or refugee client families in coping with various daily living activities, such as banking, shopping, English language acquisition, transportation, and access to a variety of community services;
- Plan, coordinate and/or provide educational workshops on a variety of topics related to the successful settlement and integration of newcomer immigrants and refugees, such as household management and budgeting, Canadian cultural norms and systems, Canadian laws and regulations regarding child-rearing, income tax, social benefits, etc.
- Degree in Social Work or related human services, or Diploma in Community Social Services, and one (1) year recent community services related work experience, or an equivalent combination of education, training, and experience;
- Written and verbal fluency in English and Mandarin at a professional level;
- Demonstrated knowledge of the needs and issues of immigrants and refugees in Canada;
- Must be comfortable working with individuals who have experienced trauma;
- Ability to respond to or assist in emergency situations;
- Strong interpersonal, mediation, negotiation and conflict resolution skills;
- Knowledge and understanding of legislation and policies relevant to immigrants and/or refugees in Canada;
- Knowledge in the areas of needs and risk assessment, family dynamics, the impact of trauma, and the settlement and integration process;
- Ability to promote and implement education and support group services;
- Demonstrated cultural awareness in working with others;
- Sound knowledge of community resources, programs, and services;
- Demonstrated ability to independently and as part of a team;

This position requires union membership. A Criminal Record Check is a requirement of employment.

***APPLICATION REQUIREMENTS**:
**ADDITIONAL INFORMATION**:
**About DIVERSEcity**

**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

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