Settlement Worker-health Navigation

**SOUTH ESSEX COMMUNITY COUNCIL**

**INTERNAL/EXTERNAL POSTING**

**JOB POSTING #2023-20**

**POSITION TITLE**:TeaMWork Settlement Worker-Health Navigation (Temporary Full-Time) (Spanish language)**

***: Under the general supervision of the Settlement Services Department Coordinator, and the TeaMWork Project Leader, the Settlement Worker will assume the following duties and responsibilities:
Key Responsibilities:

- Coordinate with Service Ontario, Healthcare providers, community partners, employers, consulates, and workers to support access to healthcare and OHIP card acquisition
- Provide general case management for clients to address individual support needs
- Explain relevant services, coordinate and monitor implementation of services with clients
- Facilitate the client’s experience, link them with the right information and help them understand and manage their access to health care.
- Organize educational workshops for clients and/or caregivers
- Follow up with clients and administer client satisfaction surveys when necessary
- Participate in outreach activities to share information with workers and community partners
- Develop strategies for informational materials and education for workers, employers, healthcare, and other community partners
- Research or support current research projects related to healthcare system navigation

Other:

- Facilitate information workshops for workers, employers and community partners
- Track referrals and follow up with workers and employers to ensure services were accessed
- Troubleshoot health access challenges for workers and provide guidance and education to facilitate access
- Develop relationships with various healthcare providers and community partners to assist in better healthcare navigation for migrant workers
- Work in conjunction with the Department Coordinator and TeaMWork Project Leader to ensure a team delivery approach to the sensitive needs of the clients served
- Participate in staff meetings, committees and other functions that relate to the program as assigned by the Project Leader and/or Department Coordinator
- To perform other duties as assigned.

**QUALIFICATIONS**:

- Post-Secondary Degree/Diploma in a Related field (Social Work, Social or Health Sciences, etc.)

**AND**
- At least one to three years of relevant work experience
- Demonstrated ability to conduct one on one assessment with a diverse client base and provide culturally competent services
- Demonstrated communication skills (verbal, written, spoken)
- Computer Skills (knowledge of Microsoft Office-Word, Excel, Power Point, Outlook, Access)
- Fluency in Spanish Preferred

**HOURS AND SALARY**:

- 35 hours per week, flexible hours will be required depending on the needs of the program, and will include evenings and weekends to accommodate the Temporary Foreign Worker client population
- $24.50 per hour, Rate of pay in accordance with CUPE 4523 Collective Agreement
- This position is a one-year contract

**EXPECTATIONS**:

- Provide courteous, supportive and professional service at all times to clients, employers, coworkers and community partners
- Be attentive to detail and able to meet deadlines
- Work as part of a team and contribute to the smooth operations of the program
- Keep accurate and up-to-date program statistics
- Able to work in a busy and changing environment; capable of multi-tasking and of dealing with constant interruptions
- Communicate effectively and in a timely manner with clients and front-line staff
- Understand the mandate of the program and effectively communicate that mandate to clients, employers and community partners
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

**Internal/External Posting**
- **Without Prejudice**_

Please submit resumes by 4:30 p.m.

Thursday, May 25, 2023

Jennifer Moore

Manager of Human Resources

**PLEASE NOTE**:

- Please be sure to list all qualifications you possess as they relate to the qualifications in the posting._
- All of the qualifications in the posting are deemed necessary to perform the work required of the position
- Interviews and practical assessments will be conducted to clarify qualifications

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $24.50 per hour

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leamington, ON N8H 3X5: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Language**:

- Spanish (preferred)

Work Location: In person

Application deadline: 2023-05-25