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Product Team Administrator

2 months ago

Burnaby, Canada Jim Pattison Lease Full time

**The Company**

The Jim Pattison Group is the second largest privately held company in Canada with over 42,000 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in Canada since 1961. The company has branches across Canada and is Canada’s Leader in Customized Fleet Management, providing Vehicle Fleet Leasing, Vehicle Remarketing through both wholesale and retail channels, and Fleet Management solutions for commercial enterprises.

Jim Pattison Lease is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.

As the Product Team Administrator you will have the opportunity to support both internal and external stakeholders. Some areas of responsibility include:
Internal support:

- Manage telematics subscription orders, plan changes, terminations
- Answer internal questions from the business about customers’ telematics accounts
- Run audits on billing compliance, find & solve billing inconsistencies, issue chargebacks & credits
- Uploading driver logs for taxable benefits

Customer support:

- Provide level 1 troubleshooting on products & monitor progress of RMAs (return merchandise authorizations)
- Be available to respond to questions regarding driver logs & Taxable benefits

**Your Qualifications**:

- Experience with Excel reports (required)
- 1 - 3 years experience in customer service or office administration
- Strong communication, presentation, and problem-solving skills (required)
- Experience with telematics, the fleet industry, and/or HOS/ELD compliance
- English/French bilingual

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer Service/Administrative: 1 year (preferred)

Work Location: Hybrid remote in Burnaby, BC

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