Service Desk Associate

3 weeks ago


Edmonton, Canada BOSS Lubricants Full time

**Service Desk**

**Responsibilities**:
**Service**
- Deal with walkthrough customers while ensuring high levels of customer satisfaction through excellent service.
- Answer phones and assist customers (i.e. placing orders, giving quotes).
- Carry products out to customer’s vehicle when needed.
- Completing the data entry for customer’s orders.
- Sending invoices to customer’s

**Warehouse**
- Loading and unloading trailers (involves use of forklift) when required.
- Warehouse duties (i.e. putting away product, preparing orders for delivery, organizing warehouse).
- Helps maintain the cleanliness of the warehouse area, including sweeping and cleaning up any spills, removing pallets and empty totes and keeping the aisles clean and clear of any debris.
- Follows scheduled equipment inspections and maintenance, including daily safety checks.
- Makes recommendations on the effective use of space within the warehouse to ensure efficient retrieval of high-demand or high-volume products.
- Assists in the quarterly inventory.
- Other duties as assigned.

**Safety**
- Identifies work-place safety hazards and advises the Supervisor.
- Performs regular safety checks.
- Adheres to all company policies, safety practices and initiatives.

**Qualification & Requirements**:

- Experience developing customer relationships and mediating customer concerns.
- Ability to multi-task and re-shift priorities efficiently as needed.
- Ability to self motivate and work with mínimal supervision.
- Thorough organization and communication skills with attention to detail.
- Act as an Ambassador to BOSS
- Exude professionalism and customer-service - BOSS’ core values.
- Continuous desire to learn new BOSS products and stay current with industry initiatives.
- Ability to lift 50lbs.
- Prior forklift training would be considered an asset.
- Basic knowledge of the lubricants industry is not required but would be an asset.

BOSS Lubricants is a fast-growing, privately held, owner-operated Canadian corporation offering competitive wages and benefits, a friendly team atmosphere, and a family-based company culture.

If you feel this position is something you would be a good fit for, please submit your resume to this posting. We thank all those who apply, only those selected for an interview will be contacted.

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care

Day range:

- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

**Experience**:

- Office Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
- Forklift: 1 year (preferred)

Work Location: In person



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