Chief Operating Officer

2 months ago

Niagara, Canada YMCA of Niagara Full time

Work for a charity that ignites the potential in people. Every. Single. Day.

**At the YMCA of Niagara, we believe everyone has the potential to shine. As a mission-driven charity, we are dedicated to creating opportunities that empower individuals to discover and amplify their strengths. Every day, we work collectively to advance the well-being of our communities by igniting this potential, helping people grow, lead, and give back. With each personal success, participants contribute directly to a more vibrant Niagara—where everyone feels welcomed, connected, and actively engaged in building this thriving community together.**

With an annual operating budget exceeding $25 million and managing over $20 million in capital assets, the YMCA of Niagara is a leader in the charitable sector. We provide essential services that address the diverse needs of our community through Childcare, Health and Well-being, Employment, Newcomer, Camp, and Community programming.

As our Chief Operating Officer, you will lead all operational functions of the YMCA of Niagara and be at the forefront of our efforts. Your leadership will ensure that our programs continue to provide safe, welcoming spaces where everyone can thrive, reflecting our deep commitment to inclusivity and being open to all. Your work will directly impact the lives of those in our community, making a significant difference every day.

Role Overview

As the Chief Operating Officer (COO) at the YMCA of Niagara, you will be the driving force behind our association’s operational success. **This pivotal role goes beyond managing day-to-day operations; it focuses on strategically aligning our resources, people, and programs to maximize impact across Niagara. **You will be at the helm of operational transformation, leading with a forward-thinking approach that fosters innovation, strengthens community connections, and ensures we remain a leader in inclusivity and support.

Your leadership will empower our teams to excel in their areas, creating a culture of continuous improvement where every decision is made with the community’s well-being in mind. You will work closely with the CEO and Executive Leadership Team to translate our mission into measurable outcomes, ensuring our operations are as dynamic and resilient as the communities we serve.

In this role, you will:Leadership
- **Mentorship & Leadership**: Provide mentoring and leadership to teams in Employment Services, Newcomer Services, Childcare, Health and Well-being, and Community programs, fostering a positive work culture that encourages teamwork, innovation, and inclusion.
- **Communication**: Maintain open lines of communication with the Executive Leadership Team, keeping them informed on operational issues and potential opportunities or threats.
- **Active Participation**: Attend and actively contribute to leadership meetings, Board of Directors meetings, and strategic planning sessions.
- **Staff Training & Development**:Oversee the development and implementation of staff training programs to ensure employees are equipped with the necessary skills and knowledge, focusing on creating opportunities for everyone to tap into their full abilities.
- **Mission Alignment**: Ensure that all operational activities and directives align with the YMCA’s mission, values, and operating principles, including our belief in the potential of every individual and our commitment to equity and inclusivity.

Strategic Planning
- **Engagement Strategy**: Develop and implement strategies to enhance the YMCA of Niagara’s profile, reach, and impact within the community, ensuring that everyone feels like a valued member of their community.
- **Operational Growth**: Establish and oversee operational growth strategies that ensure the organization’s health and sustainability, including market and demographic research, long-term strategic initiatives, and operational plan implementation.
- **Performance Evaluation**: Regularly evaluate and report on the organization’s business performance, developing plans to optimize capital and financial resources to generate sustainable results.
- **Risk Management**: Ensure adequate risk assessment and mitigation to protect the YMCA’s assets and reputation while ensuring compliance with contracts, regulations, and other legal requirements.
- **Board Liaison**: Provide leadership and reporting to the Board of Directors, serving as a central figure in operational discussions and decision-making.

Operational Management
- **Program Oversight**: Oversee the development, implementation, and evaluation of programs and services, ensuring they align with the YMCA’s operational and strategic plans and provide essential support to those who need it most.
- **Resource Management**: Manage and optimize the allocation of resources, including budget management, staffing, and material resources, to maximize impact.
- **Facility Management**: Ensure that all YMCA facilities across our Centres of

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